Kristen Everhart
Hot Springs,AR
Summary
Sales Specialist with strong expertise in CRM management and customer engagement, successfully driving marketing campaigns and onboarding processes. Demonstrated ability to increase revenue through strategic upselling and effective communication. Proficient in data analysis and lead generation, maximizing sales opportunities. Dedicated to delivering exceptional customer service and mentoring team members in sales strategies.
Overview
5
5
years of professional experience
Work History
BDC Specialist
Riser Ford and Lincoln
Hot Springs, Arkansas
08.2024 - 08.2025
- Managed incoming leads via phone calls and online forms to enhance customer engagement.
- Updated CRM records for accurate tracking and effective follow-up.
- Assisted customers with inquiries regarding vehicle inventory, ensuring informed decisions.
- Collaborated with sales team to improve interdepartmental communication and efficiency.
- Handled customer complaints to foster a positive dealership experience.
- Prepared promotional materials and refreshed digital content for marketing initiatives.
- Tracked marketing campaign results to assess effectiveness in increasing BDC volume.
- Provided training on BDC processes for new employees, enhancing team competency.
Executive Assistant
Castle Therapy Associates
Southlake, Texas
01.2021 - 05.2024
- Prepared correspondence, reports, and presentations using Microsoft Office Suite tools.
- Maintained confidential records related to executive operations with integrity.
- Provided administrative support for contracts, invoices, and purchase orders.
- Organized complex calendars for appointments, meetings, and travel logistics.
- Assisted in event planning for conferences and seminars as directed by executives.
- Coordinated communications between internal departments to enhance operational efficiency.
- Responded to customer inquiries regarding products and services offered.
- Conducted research and data analysis to prepare comprehensive reports and documents.
Education
BBA - Business Management
Post University
Waterbury, CT05-2022
Associate of Arts - Business
Murray State University
Murray, KYSkills
- CRM management
- Customer engagement
- Marketing analysis
- Data entry
- Employee training
- Customer service
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Upselling strategies
- Goal orientation
- Performance tracking
- Follow-up calls
- Cold calling
- Reliability
- Task prioritization
- Market research
- Direct sales
- Team leadership
- Target mapping
- Networking skills
- Revenue growth
- Sales process management
- Active listening
- Brand representation
- Point of sale operation
- Solution selling techniques
- Sales presentations and strategy
- Social media marketing expertise
- Lead generation strategies
- Multitasking abilities
Affiliations
Staying active and maintaining A well rounded lifestyle is very important to me.
Overall Objective
Seeking a challenging position in Sales where I can utilize my skills and to contribute to the success of the company. Where I can utilize my knowledge to secure a Sales role with dynamic company that offers opportunities for professional and advancement.
References
References available upon request.
Timeline
BDC Specialist
Riser Ford and Lincoln
08.2024 - 08.2025
Executive Assistant
Castle Therapy Associates
01.2021 - 05.2024
BBA - Business Management
Post University
Associate of Arts - Business
Murray State University
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