Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Everly

Earlington,KY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Field Sales Agent

Globe Life Insurance
02.2023 - 12.2023
  • Increased sales territory revenue by building strong relationships with clients and consistently delivering exceptional service.
  • Exceeded sales targets through effective prospecting, lead generation, and product demonstrations.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Developed customized sales presentations tailored to individual client needs, showcasing the unique value proposition of our offerings.
  • Continuously improved sales skills through regular participation in industry conferences and workshops.
  • Leveraged CRM tools to track leads, manage contacts, and monitor progress toward reaching quarterly goals.
  • Resolved customer issues promptly by working closely with support teams to address concerns or escalate as needed.
  • Attended monthly sales meetings and quarterly sales trainings.

Licensed Insurance Agent

TTEC
02.2017 - 01.2023
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Office Assistant

Market Place
12.2012 - 02.2017
  • Dedicated Team Player, Daily Office Operations, Receptionist Area, Excellent Customer Service, Professional Phone Etiquette, Data Entry, Total Account Balances, Vendor Invoice Payments, Scheduled weekly inventory pickups and deliveries with vendors, Balanced monthly general ledger accounts to accurately record cost and month end accruals, Processed cash, credit, debit and check payments, Completed store opening and closing procedures, Trained and mentored new employees, Counted out cash drawers and balanced totals.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Interacted with customers by phone, email, or in-person to provide information.

Shift Leader

Taco Bell
08.2004 - 09.2012
  • Correctly calculated inventory and ordered appropriate supplies, Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service, Led and directed team members on effective methods, operations and procedures, Oversaw front of house personnel to maintain adequate staffing and minimize overtime, Maintained a safe working and guest environment to reduce the risk of injury and accidents, Verified that prepared food met all standards for quality and quantity, Followed food safety procedures according to company policies and health and sanitation regulations.

Cashier

Mor For Less
08.1999 - 02.2004
  • Greeted customers promptly, Received customer payments, Trained new cashiers on procedures, customer service and sales techniques, Refilled and rotated items on shelves to maintain well-stocked inventory.

Education

Certificate - Dental Assisting

Tmiky
09.2016

Associates Of Applied Science - Radiology

Madisonville Community College

Skills

  • Quick learner
  • Strong work ethic
  • Inventory control
  • Local/state health laws knowledge
  • Payment processing
  • Team leadership
  • Store opening/closing procedures
  • Customer relations expertise
  • Self-motivation
  • Goal-oriented
  • Customer service
  • Active listening
  • Office Administration
  • Coaching and mentoring

Timeline

Field Sales Agent

Globe Life Insurance
02.2023 - 12.2023

Licensed Insurance Agent

TTEC
02.2017 - 01.2023

Office Assistant

Market Place
12.2012 - 02.2017

Shift Leader

Taco Bell
08.2004 - 09.2012

Cashier

Mor For Less
08.1999 - 02.2004

Certificate - Dental Assisting

Tmiky

Associates Of Applied Science - Radiology

Madisonville Community College

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Kristen Everly