Kristen Faucett
Ransomville
Summary
Professional consultant with a keen eye for detail and track record of delivering exceptional customer service. Leveraged product knowledge to assist clients in making informed decisions, resulting in increased customer satisfaction. Demonstrated strong communication and problem-solving skills to effectively address client needs and drive sales.
Overview
10
10
years of professional experience
Work History
Showroom Manager
Ferguson Bath, Kitchen & Lighting
01.2023 - 01.2025
- Drove customer engagement by implementing personalized sales strategies.
- Coordinated promotional events to boost foot traffic and brand awareness.
- Increased showroom visibility with strategic product placements and appealing displays.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Generated personal sales to meet or exceed established sales goals.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
Showroom Consultant
Ferguson Bath, Kitchen & Lighting
07.2020 - 01.2023
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Worked closely with inside teams to ensure timely procurement and delivery of products.
- Contributed to a positive work environment by actively participating in staff meetings and offering constructive feedback on showroom operations.
- Demonstrated adaptability in accommodating client schedules and special requests, resulting in increased satisfaction rates among all patrons.
- Enhanced customer experience by providing personalized consultations and product recommendations.
Outside Builder Sales
Ferguson Bath, Kitchen & Lighting
02.2015 - 07.2022
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Acted as a liaison between builder or contractor and showroom team to facilitate any urgent needs or requests
- Developed and maintained relationships with an assigned customer base, including key accounts, ensuring their satisfaction with our products and services.
- Developed and maintained vendor relationships.
- Monitor sales trends and product performance results
Education
BBA - Technology Management
Alfred State College
Alfred, NY08-2012
Associate of Applied Science - Interior Design
Alfred State College
Alfred, NY05-2010
High School Diploma -
Akron Central School
Akron, NY06-2008
Skills
- Client relationships
- Purchase orders
- Store operations
- Client rapport
- Performance analysis
- Budgeting and finance
Timeline
Showroom Manager
Ferguson Bath, Kitchen & Lighting
01.2023 - 01.2025
Showroom Consultant
Ferguson Bath, Kitchen & Lighting
07.2020 - 01.2023
Outside Builder Sales
Ferguson Bath, Kitchen & Lighting
02.2015 - 07.2022
BBA - Technology Management
Alfred State College
Associate of Applied Science - Interior Design
Alfred State College
High School Diploma -
Akron Central School
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