Kristen Fernandez
New York,NY
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Black Box Network Services
08.2023 - Current
- Ticket Management: Logging, prioritizing, and tracking issues through a ticketing system.
- Customer Service: Delivering prompt, friendly, and effective assistance to users.
- Documentation: Creating and updating guides, FAQs, and knowledge base articles for common problems.
- Communication: Keeping users informed about the status of their issues and providing guidance on using systems and software effectively.
- Problem Resolution: Resolving issues efficiently or escalating complex problems to higher-level support.
Administrative Assistant
The Shed
08.2020 - 11.2020
- Maintain calendar for COO and schedule appointments accordingly
- Schedule and coordinate meetings for COO
- Creating and organizing sensitive documents for COO
- Creating spreadsheets and reports using Excel and Microsoft
- Communicating with internal and external parties via email and slack
Specialist
Apple
11.2018 - 04.2019
- Advise and guide customers with product knowledge and interaction
- Process transactions using Issac
- Communicate with co-workers in all positions to effectively provide solutions
- Create upgrades and trade in for customers looking to purchase new products
- Set customers new devices up
- Create a friendly and invitational space for customers to experience all Apple offers
Stand Manager
US OPEN
07.2018 - 09.2018
- Account all inventory throughout the day and log all final inventory and inventory transforms
- Assign roles for all staff to ensure comfortability and maximum productivity
- Communicate with managers for proper inventory and staffing daily
- Create a daily schedule and ensure all staff take breaks and clock in/out accordingly
- De ligate tasks throughout the night to close stand in a timely manner
- Communicate with managers throughout games to ensure customers have product to purchase accordingly
Concierge
SILVER TOWERS PROPERTIES INC
02.2014 - 05.2017
- Mastered Building Link program and its functions in order to log all events, communications and records of daily tasks/events
- Greeted all incoming tenants, guests and deliveries; Announced all guests and deliveries accordingly
- Secured building by identifying unrecognized and unregistered guests attempting access; Managed and memorized tenants of 500 units name and room number
- Accepted, processed, marked and stored all incoming/out-going packages, laundry and all items for tenants, guests, and messenger and/or delivery services
- Communicated between management, vendors and tenants using a shift log or appropriate communication tool per situation.
- Delegated tasks between doormen, porters and security to assess situations accordingly
- Monitored 3 Lo-Rise and 2 Hi-Rise elevators, responding to emergencies, entrapments and service requests accordingly
- Increased customer satisfaction and efficiency through assurance of co-workers at respective posts
Education
Associate of Science - Marketing
WESCHESTER COMMUNITY COLLEGE
Valhalla, NY12.2022
High school diploma - undefined
Humanities Preparatory Academy
New York, NY06.2011
Skills
- Acrobat
- Adobe acrobat
- Excel (5 years)
- Outlook
- Powerpoint (7 years)
- Microsoft word (10 years)
- Word (7 years)
- Microsoft Office (3 years)
- Administrative Experience (3 years)
- Clerical Experience (4 years)
- Adobe Creative Suite
- Social Media Management
- Video Editing
- Market Research
- Yoga
- Filming
- Photography
- Google Docs
- Video Production
- Adobe Photoshop
- Sterile processing (Less than 1 year)
- Infection control (Less than 1 year)
- Aseptic technique (Less than 1 year)
- Time management
- Customer service
- Windows
- Help desk
- Research
- Adobe Acrobat
- Clerical experience
Certification
- CRCST February 2021
- IAHCSMM- Certified Registered Central Service Technician
- Real Estate License March 2023 to March 2025
- Driver's License May 2021 to May 2025
Languages
Spanish - Expert
Assessments
- Spreadsheets with Microsoft Excel — Proficient July 2021
- Knowledge of various Microsoft Excel features, functions, and formulas
- Full results: Proficient
- Teamwork: Interpersonal skills — Proficient March 2021
- Responding to challenging team situations at work
- Customer focus & orientation — Proficient December 2021
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS
- Time management, communication skills, self starter, team player, flexible, comfortable working in fast paced environments.
- Proficient in Microsoft Word, Microsoft Office, Outlook, Excel, and PowerPoint, Google Docs, Adobe Acrobat
Timeline
IT Service Desk Analyst
Black Box Network Services
08.2023 - Current
Administrative Assistant
The Shed
08.2020 - 11.2020
Specialist
Apple
11.2018 - 04.2019
Stand Manager
US OPEN
07.2018 - 09.2018
Concierge
SILVER TOWERS PROPERTIES INC
02.2014 - 05.2017
Associate of Science - Marketing
WESCHESTER COMMUNITY COLLEGE
High school diploma - undefined
Humanities Preparatory Academy