Dedicated Environmentalist with experience teaching conservation concepts to pupils in engaging and fun ways. Uses variety of research-based instructional practices and current resources to support instructional goals and student needs incorporating professional improv skills and true love for nature.
Hi, I’m
Kristen Ferris
Los Angeles,CA
Summary
Overview
12
years of professional experience
Work History
Tree Climbing Planet
Facilitator
10.2020 - Current
Job overview
- Lead private and group facilitated climbs into tree canopies for novice tree climbers.
- Provide demonstrations and adaptions of proper and safe climbing techniques.
- Trained in aerial tree top rescue techniques.
- Give tree talk presentations.
- Provide proper care for the facilitation tree.
- Hands-on experience working with different types of people ranging from five year old children to 85-year-olds, from professional athletes to those with disabilities.
- Assisted with educational climb of a genuine forest elder — an old growth Redwood tree in Santa Cruz.
Sea Turtles 911
Program Coordinator (Volunteer)
03.2014 - 04.2014
Job overview
- Participated in the rescue and rehabilitation of sea turtles from the South China Sea.
- Created and led educational program for children of local fisherman.
- Organized awareness event at a Ritz-Carlton with celebrity, Yao Ming.
- Created interactive games and events for visiting school children.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
GRM, Inc.
Key Account Manager
09.2020 - 07.2024
Job overview
- Built and maintained strong client and buyer relationships to drive business growth.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with buyers to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Kept detailed records of daily activities through online reporting database.
- Generated and negotiated promotional contracts with buyers, securing long-term commitment and fostering ongoing collaboration.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
9th Floor Productions
Art Director
09.2019 - 03.2020
Job overview
- Implemented artistic vision to give art purpose and meaning.
- Maximized project efficiency with meticulous attention to deadlines, budget constraints, and client expectations.
- Elevated brand awareness by creating visually striking marketing materials for print and digital campaigns.
- Led rebranding initiatives that effectively communicated company values while maintaining a contemporary aesthetic appeal.
- Contributed to creative process through original ideas and inspiration.
- Managed design team resources by delegating tasks efficiently based on individual strengths and workload capacity.
- Developed artistic visual backgrounds for camera while working within defined time and budget constraints.
Service Titan
Customer Service Representative
09.2018 - 09.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Live to 110, LLC
Integrative Nutrition Health Coach
04.2015 - 11.2017
Job overview
- Expanded knowledge of current nutrition trends and research through continuous professional development activities.
- Increased client satisfaction by delivering customized health workshops and presentations on various topics.
- Established a strong professional presence within the integrative nutrition community by networking with industry experts, attending conferences, and contributing to online forums.
- Enhanced client wellness by developing personalized nutrition plans and providing tailored coaching sessions.
- Guided clients through lifestyle changes in line with their personal values, providing a supportive environment that fostered lasting transformation.
- Hired, trained and supervised four Nutritional coaches, providing coaching and development as warranted.
- Interpreted HTMA lab results, providing one-on-one. consultative services to approximately 400 clients.
- Oversaw all aspects of running an online store. Day-to-day responsibilities included uploading content, updating product images, managing vender relations, ordering merchandise, tracking and shipping orders using Ordoro and monitoring sales with Big Commerce software. Efforts resulted in an increase of sales and operational efficacy.
Public House Bar and Restaurant
Server
08.2014 - 05.2015
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Zhoushan Middle/High School
Teacher
08.2012 - 07.2014
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Portland State UniversityPortland, OR
Bachelor of Science from Liberal Arts And Sciences
05.2005
University Overview
- Elected for the Student Senate of Arts in Student Government in 2004.
- Sat as head of the Multicultural Affairs Committee.
Skills
- Outdoor Education
- Wildlife identification
- Plant identification
- Sustainability Education
- Urban Gardening
- Classroom Management
- Student Engagement
- Group and individual instruction
- Multi-Cultural Awareness
- Lesson Plan Development
- Multitasking Abilities
Additional Information
Additional Information
- Professional improvisor, performing on stages for over 15 years.
- Taught improv as a guest teacher for high school students.
- Led corporate training events for professional companies.
- Flexible and adaptive thinking with a collaborative mentally.
Timeline
Facilitator
Tree Climbing Planet
10.2020 - Current
Key Account Manager
GRM, Inc.
09.2020 - 07.2024
Art Director
9th Floor Productions
09.2019 - 03.2020
Customer Service Representative
Service Titan
09.2018 - 09.2019
Integrative Nutrition Health Coach
Live to 110, LLC
04.2015 - 11.2017
Server
Public House Bar and Restaurant
08.2014 - 05.2015
Program Coordinator (Volunteer)
Sea Turtles 911
03.2014 - 04.2014
Teacher
Zhoushan Middle/High School
08.2012 - 07.2014
Portland State University
Bachelor of Science from Liberal Arts And Sciences
Similar Profiles
Benjamin SherrickBenjamin Sherrick
Rock Climbing Instructor at Planet Rock Climbing GymRock Climbing Instructor at Planet Rock Climbing Gym
Johanna SendraJohanna Sendra
Camp Counselor at Planet Rock Climbing GymCamp Counselor at Planet Rock Climbing Gym
Stephanie IbarraStephanie Ibarra
Teaching Assistant at The Climbing Tree & Christ Church PreschoolTeaching Assistant at The Climbing Tree & Christ Church Preschool