Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Fleming

Wylie

Summary

Compassionate and adaptable leader with extensive experience in hospitality management and home health caregiving. Skilled in team leadership, operational management, and delivering empathetic support to individuals with diverse needs. Proven ability to foster positive environments through effective communication, training, and strict adherence to safety and sanitation standards. Strong organizational skills combined with a genuine heart for service, collaboration, and community engagement. Committed to contributing meaningfully in supportive and people-focused environments.

Overview

8
8
years of professional experience

Work History

Home Health Caregiver

DCS Healthcare
03.2017 - Current
  • Provide consistent, full-day care for an immunocompromised individual with special needs, ensuring safety, comfort, and daily support in the home environment.
  • Administer medications, manage breathing treatments, and perform daily drain bag maintenance in strict compliance with medical protocols.
  • Uphold rigorous infection control procedures, including sanitizing equipment, maintaining a sterile medical environment, and minimizing exposure risk.
  • Assist with all activities of daily living (ADLs), such as bathing, toileting, dressing, grooming, and safe patient transfers.
  • Facilitate therapeutic and recreational activities (e.g., walks, swing therapy, cognitive games) to support patient development and mental stimulation.
  • Prepare and serve meals tailored to IV feeding requirements and dietary restrictions, ensuring nutritional needs are met.
  • Maintain detailed care documentation and communicate regularly with family and health professionals to ensure coordinated care.
  • Perform housekeeping, laundry, and errands to maintain a clean, safe, and functional home environment.
  • Provide non-emergency transportation and support for church attendance and community outings.
  • Practice adaptive communication and emotional support strategies to foster trust, dignity, and patient comfort.
  • Advocate for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Manage time effectively while caring for patient; prioritizing tasks based on urgency and importance.
  • Develop individual care plans for clients based on specific needs.

Assistant General Manager

Panda Express
08.2019 - 11.2020
  • Oversaw full operations of a high-volume location, managing front of house, back of house, and kitchen teams to ensure smooth daily service and optimal guest experiences.
  • Provided leadership support at other store locations across the DFW area as needed, assisting with operations, staffing, and training.
  • Recruited, trained, and supervised all staff members—including cooks and shift leads—developing high-performing teams focused on hospitality, efficiency, and food quality.
  • Led all food safety, sanitation, and cleanliness protocols, maintaining strict compliance with health regulations and corporate standards to ensure a safe environment for both guests and employees.
  • Managed inventory, labor scheduling, and operational costs while maintaining consistent product quality and customer satisfaction.
  • Delivered hands-on leadership in hospitality service training, encouraging a guest-first culture while resolving issues and maintaining positive relationships with customers.
  • Conducted community outreach efforts, building partnerships with local schools and organizations, participating in local events, and promoting brand presence within the community.
  • Collaborated with General Manager on strategic planning, staff development, and achievement of operational goals.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Monitored daily cash discrepancies and inventory shrinkage


Service Manager

Chipotle Mexican Grill
03.2017 - 11.2019
  • Managed all daily operations of the restaurant, overseeing both front of house and back of house teams—including cooks, kitchen staff, and service line employees—to ensure efficient workflow and exceptional guest service.
  • Trained and supervised staff across all areas of the restaurant, emphasizing food safety, operational consistency, hospitality, and brand standards.
  • Handled all cash management processes, including opening and closing registers, safe counts, cash drops, and daily bank deposits with strict attention to accuracy and accountability.
  • Led kitchen and service line operations during peak hours, providing hands-on support to maintain product quality, speed, and customer satisfaction.
  • Maintained strict food safety and sanitation protocols, ensuring compliance with health department regulations and corporate policies.
  • Resolved guest concerns professionally, fostering a customer-first environment and encouraging team members to prioritize hospitality in every interaction.
  • Managed labor scheduling, inventory tracking, and shift planning to drive operational efficiency and control costs.
  • Coached and developed team members for advancement, supporting a positive work culture through clear communication, mentorship, and leadership by example.
  • Partnered with upper management to meet sales goals, operational targets, and customer service objectives.
  • Analyzed service reports to identify areas of improvement.
  • Trained personnel in equipment maintenance
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Associate of Arts - Education

Dallas College
Dallas, TX
03-2023

Skills

  • Team Leadership & Staff Development
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Flexible and adaptable
  • Multi-Location Support & Flexibility
  • Training & Mentoring
  • Conflict Resolution & Problem Solving
  • Community Outreach & Relationship Building
  • Performance Management & Employee Coaching
  • Documentation & Communication
  • Mobility Assistance & Safe Patient Transfers
  • Maintaining Safe & Clean Environments
  • Cash Handling, Drawer Audits & Bank Deposits
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Active listening

Timeline

Assistant General Manager

Panda Express
08.2019 - 11.2020

Home Health Caregiver

DCS Healthcare
03.2017 - Current

Service Manager

Chipotle Mexican Grill
03.2017 - 11.2019

Associate of Arts - Education

Dallas College

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