Kristen Flint

I have devoted my time to caring for my mother and stepdad over the past five years by supporting them with medical needs and daily managed tasks. When my stepdad passed away in late 2022, I decided to move in with my mother so that I could provide her with round-the-clock assistance.

• Assist with daily living activities, promoting independence and dignity.
• Enhance patient comfort by providing compassionate and attentive care in the home.
• Supports in achieving personal goals related to health improvement or maintenance.
• Perform laundry, grocery shopping, and all other housekeeping duties to keep the house habitually clean and safe.
• Assist with dressing, and grooming to help to overcome, and adapt to mobility restrictions.
• Assist with her disabilities to support independence and well-being.
• Provide transportation and appointment management.
• Administer medications in accordance with the doctor's instructions.

I worked for Dr's. Foster & Smith as a retail customer service representative until they shutdown in March of 2019. My duties as a customer service representative included taking phone calls for pet supplies, pharmacy, and sometimes complaints.

• Handled customer inquiries promptly and provided accurate information.
• Resolved customer complaints effectively to ensure customer satisfaction.
• Maintained detailed and organized records of customer interactions and transactions.
• Assisted customers with finding suitable products, leading to higher sales revenue.
• Monitored customer feedback and made adjustments to improve service quality.
• Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
• Accurately entered data into the system to ensure up-to-date records were maintained.
• Processed telephone orders efficiently to ensure a timely delivery to customers.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.
• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Sold multiple pyrotechnic, electronic, and musical equipment products online using various seller platforms.

• Coordinated seamless website updates ensuring minimal downtime during peak shopping hours.
• Implemented an efficient returns process that streamlined refunds or exchanges while reducing the overall return rate.
• Provided exceptional customer service through personalized recommendations, creating loyal clientele, and increasing word-of-mouth referrals.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through email, live chat, and social media platforms.
• Established a comprehensive customer feedback system that identified areas for improvement, resulting in continuous enhancements to the overall user experience.
• Resolve customer disputes courteously to enhance customer satisfaction.
• Optimized product listings with keyword-rich descriptions, enhancing search engine visibility and driving organic traffic growth.
• Managed inventory levels effectively to minimize costs while ensuring product availability for customers at all times.

My main duties working at RollingThunder Pyro Corporation as an employee were to input any new products as they came in, maintain the current products, and check the pricing, surplus, and accuracy of all products. This was accomplished by comparing online prices to the quantity and pricing on the business spreadsheets and inventory lists. The position required me to do this on the business website along with other selling platforms.

• Enhanced user experience by optimizing website navigation and implementing responsive design elements.
• Managed web content and ongoing site maintenance to ensure a seamless visit for the customer.
• Improved website usability by redesigning layouts, optimizing images, and enhancing navigation elements.
• Participated in ongoing training sessions to stay current on industry best practices for effective online data entry work.
• Utilized various software tools for efficient data entry including spreadsheets, and word processing programs.