Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen E. Flores

Coffeyville

Summary

Compassionate nurse with comprehensive knowledge of the needs of the elder population. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.

Overview

17
17
years of professional experience

Work History

Health Coach, Chronic Conditions

Windsor Telehealth
05.2022 - Current
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Recorded details regarding therapies to keep patient charts updated.
  • Educated family members and caregivers on patient care instructions.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Created individualized care plans for each patient based upon his or her health needs.

RN Case Manager Med/Onc and Transplant

Optum/United Health Care
04.2019 - 04.2022
  • Completed initial assessments of patients and family to determine and address individual home care needs. ·
  • Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
  • Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
  • Responded promptly and professionally to patient questions and concerns.

Medicare Nurse

Windsor Place
02.2012 - 01.2021
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Anticipated needs of aging adults and worked closely with multidisciplinary team to provide individualized care to elderly patients.
  • Asked open-ended questions of patients to better ascertain medical histories and conditions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Educated patients on such topics as nutrition and medication side effects.

Triage Supervisor and Patient Care Manager

Hospice Care Of Kansas
09.2007 - 10.2011
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Education

Bachelor of Science - Business Administration

Emporia State University
Emporia, KS
08.1999

Associate of Science - Nursing

Butler Community College
El Dorado, KS
12.2005

Skills

  • Goal establishment and monitoring
  • Individual and group coaching
  • HIPAA compliant
  • Health education
  • Prevention strategies

Timeline

Health Coach, Chronic Conditions

Windsor Telehealth
05.2022 - Current

RN Case Manager Med/Onc and Transplant

Optum/United Health Care
04.2019 - 04.2022

Medicare Nurse

Windsor Place
02.2012 - 01.2021

Triage Supervisor and Patient Care Manager

Hospice Care Of Kansas
09.2007 - 10.2011

Bachelor of Science - Business Administration

Emporia State University

Associate of Science - Nursing

Butler Community College

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Kristen E. Flores