Kristen Frandsen
Lakeside,CA
Summary
High-energy professional devoted to improving management productivity and success through exceptional support. Brings track record of success in managing comprehensive administrative services. Follows through on all issues and manages time well to consistently meet objectives.
Overview
36
36
years of professional experience
Work History
Event Support
SD Meetings And Events
San Diego, CA
05.2021 - Current
- Assisted with registration process during conferences or seminars.
- Supervised staff members responsible for various aspects of the conference such as registration desk operations or audiovisual support.
- Attended industry webinars, conferences, seminars related to demos, product launches.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Freelance Floral Designer
Petal By Petal
San Diego, CA
02.2020 - Current
- Communicated effectively with suppliers to obtain discounts or better pricing on materials.
- Updated social media accounts regularly with images of latest creations.
- Collaborated with event planners to create custom-made centerpieces and decorations according to client specifications.
- Assisted customers with floral selection, design and arrangements.
- Created unique designs for special occasions such as weddings, birthdays, funerals.
- Advised customers on color combinations, flower types, and other design elements for their order.
- Created custom bouquets using a variety of fresh flowers and foliage.
- Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
- Provided guidance on care and maintenance of freshly cut flowers.
- Inspected each finished arrangement prior to packaging and delivery.
- Created tabletop and various other custom arrangements or pieces.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Facilities and Transportation
Academy of Our Lady of Peace
San Diego, CA
09.2018 - Current
- Maintained professionality and efficiency while working closely with leadership.
- Analyzed, vetted, and implemented organization-wide strategies including screening all visitors, making school safety a top priority for students and staff. Maintaining meticulous records of all visitation from parents, board members, partners, and sub contractors.
- Maintenance of all school vehicles and daily scheduling of transportation drivers for daily runs and after school sports in partnership with Director of Facilities.
- Supervision of all vehicle records in partnership with Director of Facilities.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Provided safe and reliable school bus transportation service on fixed routes.
Manager of Operations
Justice Tween Brands
San Diego, CA
04.2015 - 09.2018
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Realtor
Berkshire Hathaway
La Mesa, CA
12.2009 - 07.2015
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Facilitated closing process and monitored to ensure adherence to all facets of contract.
- Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
- Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues.
- Promoted listings on social media and print advertisements.
- Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
- Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
- Serviced daily flow of leads to quickly identify and capitalize on sales opportunities.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Expanded brand presence through proactive marketing and advertising strategies.
- Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
Design Associate
New Visions Design
San Diego, CA
02.1996 - 09.2009
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Exceeded customer satisfaction by finding creative solutions to problems.
Manager's Assistant
Strouds
La Mesa, CA
11.1996 - 10.1997
- Fielded high volume of daily telephone calls using multi-line telephone system.
- Assisted with revenue and profitability improvements, including advertising, sales and human resources initiatives.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
Gallery Coordinator
Simply Divine
Coronado, CA
03.1991 - 05.1995
- Set up exhibition and event spaces to install pieces for display.
- Ran front desk of high-traffic gallery to ensure admission payments and visitor safety.
- Fielded incoming phone calls and solicited information on artists and upcoming events.
- Coordinated mailing invitations to publicize events at art gallery.
- Acted as liaison between artists and gallery facilitators.
- Confirmed event schedules with artists, vendors, clients and visitors.
- Managed art gallery's information technology and computer systems to monitor event communication and advertisements.
- Planned themes for gallery exhibitions and designed potential lists of art.
Visual Display Coordinator
Gap Kids
La Jolla, CA
04.1994 - 12.1994
- Placed prices and descriptive signage to enhance displays and promote items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Presented updated floor plans and design strategy to store management.
Manager's Assistant
Gap Kids
San Diego, CA
08.1989 - 05.1992
- Maintained records through timely updates to employee and other files.
- Assisted with revenue and profitability improvements, including advertising, sales and human resources initiatives.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Enhanced sales by implementing merchandising and promotional improvements.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Education
Associate of Arts - Fine Arts
Grossmont College
El Cajon, CA06-2024
Certificate of Technical Studies - Floral Design
Cuyamaca College
El Cajon, CA06-2021
High School Diploma -
Grossmont High School
El Cajon, CA06.1988
Skills
- Project management abilities
- Staff training and development
- Time Management
- Customer rapport
- Organizational skills
- Flexible
- Friendly, positive attitude
- Decision-making
- Event coordination
- Floral design
- Team collaboration
- Creative merchandising and display
Timeline
Event Support
SD Meetings And Events
05.2021 - Current
Freelance Floral Designer
Petal By Petal
02.2020 - Current
Facilities and Transportation
Academy of Our Lady of Peace
09.2018 - Current
Manager of Operations
Justice Tween Brands
04.2015 - 09.2018
Realtor
Berkshire Hathaway
12.2009 - 07.2015
Manager's Assistant
Strouds
11.1996 - 10.1997
Design Associate
New Visions Design
02.1996 - 09.2009
Visual Display Coordinator
Gap Kids
04.1994 - 12.1994
Gallery Coordinator
Simply Divine
03.1991 - 05.1995
Manager's Assistant
Gap Kids
08.1989 - 05.1992
Associate of Arts - Fine Arts
Grossmont College
Certificate of Technical Studies - Floral Design
Cuyamaca College
High School Diploma -
Grossmont High School
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