Kristen Frederick
Summary
Project Manager with an extensive Finance background in Manufacturing & Construction.
Overview
13
13
years of professional experience
Work History
CREDIT ANALYSIS
CNH Industrial Capital
11.2020 - 02.2024
- Manage dealer relationships by reviewing finance applications and dealer negotiations
- Analyze client information such as equipment usage and value, operation cycles, income stream, weather conditions and economic data to determine the viability of alternative payment arrangements while protecting company assets
- Utilize all credit resources to resolve difficult credit and promote customer retention along with building a foundation to grow new customers
- Provide best in class award winning service to CNH dealers and customers
- Maintain assigned performance objectives for daily/monthly call volumes, availability, quality assessments, and monthly targets
- Work within the framework of established CNH Industrial Capital policies, procedures and approval authorities to ensure compliance with federal, state and local requirements.
PROJECT LEAD/MANAGER
Oldcastle Infrastructure, Inc.
05.2019 - 11.2020
- Manage multiple six figure projects at one time
- Provided materials for underground utilities per specs and plans
- Manage competitive pricing while keep profit margin near 30%
- Expedited product delivery by standardization of shop drawings
- Developed training and reference materials for Estimators and Project Managers
- Provide consultative support and direction throughout the entirety of the project
- Determine and define project scope and objectives
- Planned and managed resources needed to reach objectives and manage resources in an effective and efficient manner
- Track project costs in order to meet budget
- Develop and manage a detailed project schedule and work plan
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Monitor progress and make adjustments as needed
- Measure project performance to identify areas for improvement.
PROJECT COORDINATOR
Payne and Dolan, Inc.
10.2016 - 05.2019
- Coordinate an average of two hundred projects yearly
- Completed all bidding documents with high level accuracy
- Manage payments in Oracle to subcontractors within the state mandated timeline
- In charge of project scheduling for up to 20 subcontractors on every project
- Analyze job cost, mark up, and profitability
- Supported sales team in the onboarding process of new subcontractors.
CUSTOMER EXPERIENCE MANAGER
BMO Harris bank
02.2013 - 10.2016
- Operate a teller drawer to serve customers in lobby or drive up and resolve customer concerns as necessary
- Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel and coach staff to recognize these opportunities as well
- Perform routine monthly audits
- Provides input into the performance management process and staffing decisions
- Participate in hiring and onboarding of new teller staff
- Oversee training and ongoing development of teller staff
- Assign work schedules to employees to ensure efficient function of department
- Daily/Monthly Sales Tracking
- Complete performance reviews for teller staff.
MEDICAL BILLER
Brightree
05.2011 - 02.2013
- Assesses claims to verify correct billing
- Completes assigned systematic checks to ensure all billable claims are transmitted and processed in a timely manor
- Post remits from third party payers
- Verifies all systems are balanced at the end of the date of service
- Corrects, both preemptively and post submission upon denial or rejection, claims errors
- Follows up on unpaid claims within the standard revenue cycle timeframe
- Works collaboratively with management to identify system and TPA issues to evaluate trends
- Maintains a solid understanding of current medical billing rules, laws and regulations.
Education
Business Management -
Carthage College
Skills
- Client Relations
- Proposal Creation
- Scheduling
- Financial Planning
- Technical Writing
- Contract Setup
- Microsoft Office
- Oracle Software
- SAP Softwate
References
References available upon request.
Timeline
CREDIT ANALYSIS
CNH Industrial Capital
11.2020 - 02.2024
PROJECT LEAD/MANAGER
Oldcastle Infrastructure, Inc.
05.2019 - 11.2020
PROJECT COORDINATOR
Payne and Dolan, Inc.
10.2016 - 05.2019
CUSTOMER EXPERIENCE MANAGER
BMO Harris bank
02.2013 - 10.2016
MEDICAL BILLER
Brightree
05.2011 - 02.2013
Business Management -
Carthage College
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