Kristen Freeman
Twin City,GA
Summary
Customer-focused professional with successful multiple number of years in retail. Excellent with using problem solving skills, and goal oriented to assure customer satisfaction.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of coworkers and consumers in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Office Administrator
Waterlock Roofing
04.2018 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Seasonal Sales Associate
Sephora USA
09.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Key Holder Supervisor
Earthbound Trading
08.2014 - 07.2017
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, and cash handling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Graduate Certificate - Esthetics
Ogeechee Technical College
Statesboro, GA05.2023
High School Diploma -
Emanuel County Institute
Twin City, GA05.2008
Skills
- Mail handling
- Bookkeeping
- Telephone reception
- Leadership and supervision
- Scheduling appointments
- Problem-solving abilities
- Multitasking
Timeline
Office Administrator
Waterlock Roofing
04.2018 - Current
Seasonal Sales Associate
Sephora USA
09.2017 - 03.2018
Key Holder Supervisor
Earthbound Trading
08.2014 - 07.2017
Graduate Certificate - Esthetics
Ogeechee Technical College
High School Diploma -
Emanuel County Institute
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