KRISTEN FROST

• I am the senior accounting manager/HR/Office Manager for the entire company. I process payroll weekly. I converted my current companies financial software from Sage to Quickbooks. I also converted their payroll system from Paychex to Quickbooks online for an easier integrated management process. I enter all accounts payable and provide a weekly cash flow report. I process check runs and do weekly reconciliations to ensure are books are accurate. I hold a weekly accounts receivable meeting to touch base with my sales associates to make sure our aging report stays under 60 days. I created a new process for our install team to collect on-site once the jobs are completed with incentives. I process all credit applications and approve discount rates. I manage all of the hardware and track everyone's usage. I have a great attention to detail for any and all reporting. I provide customer service to all clients. I process petty cash bags. I coordinate weekly monthly meetings for team building.I am the accounting manager for the entire company
• I process payroll weekly
• I enter all accounts payable and provide a weekly cash flow report
• I cut checks and do weekly reconciliations to ensure we are accurate on our books
• I hold a weekly account receivable meetings to touch base with my sales associates to make sure our aging report stays under 60 days
• I created a new process for our install team to collect on-site once the jobs are completed with incentives
• I process all credit applications and approve discount rates
• I manage all of the hardware and track everyone's usage
• I have a great attention to detail for any and all reporting
• I provide customer service to all clients
• I process petty cash bags
• I coordinate weekly monthly meetings for team building

My position will Kelly Cable is coordinating all jobs for utility install. We have a contract with NMCI and PNM. I receive work orders daily that need to be scheduled with builders and clients. I verify locates daily to ensure they have cleared, and I call in the locates for the next 48 hours. I bill out jobs daily, verifying that I have all 5 documents for billing- Gas Card, JSA, POP, Materials and the Checklist and that they are correct. I answer calls from clients and builders pertaining to each job in my system. I reconcile the meters installed from the prior day. I reconcile all completed jobs and schedule them for meters. I then create meter dispatch schedule- Required information is KN # and PNM WO#. I research and confirm we have the PNM WO# before dispatching. For my position at

Kelly, I need to be highly organized and track data daily. I communicate with all 16 crews’ members daily. I work well with the supervisors.My position will Kelly Cable is coordinating all jobs for utility install

• We have a contract with NMCI and PNM
• I receive work orders daily that need to be scheduled with builders and clients
• I verify locates daily to ensure they have cleared, and I call in the locates for the next 48 hours
• I bill out jobs daily, verifying that I have all 5 documents for billing- Gas Card, JSA, POP, Materials and the Checklist and that they are correct
• I answer calls from clients and builders pertaining to each job in my system
• I reconcile the meters installed from the prior day
• I reconcile all completed jobs and schedule them for meters
• I then create meter dispatch schedule- Required information is KN # and PNM WO#
• I research and confirm we have the PNM WO# before dispatching
• For my position at Kelly, I need to be highly organized and track data daily
• I communicate with all crews members daily

Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.

Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns.

Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.

Reconciled accounts and reviewed all materials.

Filed tax returns and prepared governmental reports in compliance with strict standards. Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.

Generated and submitted invoices based upon established accounts receivable schedules and terms. Reached out to vendors and customers to verify information and follow up on client issues. Input financial data and produced reports using

Quickbooks

Prepared and mailed invoices to customers, processed payments and documented account updates.

I process all shipping and receiving of equipment and orders for the company.

I enter all invoices and credits into both of our systems Tiger Paw and

QuickBooks. We have 4 sales representatives that I process orders for.

I am in charge of getting signed quotes or purchase orders.

I order all equipment for the order and either ship them to the client or to my office. Process orders and invoice them out when completed.

I enter payroll in daily in and run a payroll report at the end of each week.

I have to close end of month billings which consist of many steps and details.

I close all service order billings, contract billings and any job folders ready to be billed out. I process and run aging reports to see what is outstanding and needs to be followed up on. It is my job to close out jobs in QuickBooks and list them as inactive.

I process commissions for our sales representatives.

I place stock orders for the company and make sure it is properly labeled and in our inventory. Majority of my reports are ran out of QuickBooks and transferred to an excel spreadsheet for organizing. My job is very detail oriented and time sensitive.

Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.

Applied proper codes to invoices, files and receipts to keep records organized and easily searchable. Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

• Successfully managed the activities of 8 team members in multiple locations
• Recruited, managed and mentored an average of 12-15 new customer service representatives per year
• Monitored the daily activities of 2 customer support teams
• Interviewed, hired and trained new quality customer service representatives
• Addressed negative customer feedback immediately
• Resolved customer questions, issues and complaints
• Developed rapport with the customer base by handling difficult issues with professionalism
• Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department
• Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls
• Managed payroll and time and attendance systems
• Responded to employee inquiries regarding payroll and timekeeping
• On boarded new employees in the time reporting and payroll systems
• Processed rehires, transfers, terminations, garnishments and withholdings

Successfully managed the activities of 8 team members in multiple locations.

Recruited, managed and mentored an average of 12-15 new customer service representatives per year. Monitored the daily activities of 2 customer support teams.

Interviewed, hired and trained new quality customer service representatives.

Addressed negative customer feedback immediately.

Resolved customer questions, issues and complaints.

Developed rapport with the customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Managed payroll and time and attendance systems.

Responded to employee inquiries regarding payroll and timekeeping.

On boarded new employees in the time reporting and payroll systems .Processed rehires, transfers, terminations, garnishments and withholdings.

Monitored vacation accrual.

Prepared and maintained support Documentation.

Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.Monitored vacation accrual

• Prepared and maintained support Documentation
• Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties
• Cross-trained and provided back-up for other customer service representatives when needed
• Worked under strict deadlines and responded to service requests and emergency call-outs
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
• Guaranteed positive customer experiences and resolved all customer complaints
• Processed and issued money orders for customers