KRISTEN GAINEY
Hampton
Summary
I am a twenty-one-year old student at Old Dominion University pursuing a major in Psychology with two minors in sociology: social welfare and human services and looking forward to furthering my education for a master's degree as an M.S.W at Norfolk State University. I have experience with giving back to the community and being involved in certain internships/organizations. I have also been a Professional Lifeguard for five years and I have learned to ensure swimmer safety and delivering exceptional customer service. I demonstrate strong leadership, communication, and teamwork skills, effectively coordinating emergency drills and daily operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Professional Lifeguard
Aquaplex
01.2023 - Current
- Calmly resolve customer complaints, ensuring timely issue resolution and improved satisfaction.
- Lead during disorganized times, maintaining order and safety.
- Ensure patron safety and responsibility around the pool deck and in water.
- Follow all store policies and procedures, reducing mistakes and enhancing service quality.
- Maintained meticulous records of pool chemical levels and equipment maintenance, ensuring compliance with health and safety regulations.
- Worked closely with team to coordinate emergency drills, enhancing preparedness and response times.
Professional Lifeguard
Fort Monroe Recreation Center
03.2022 - 01.2023
- Ensured swimmer safety through vigilant monitoring, effectively preventing incidents and enhancing overall safety at Fort Monroe Recreation Center.
- Worked closely with team members to coordinate daily operations, fostering a supportive environment and improving team efficiency.
- Demonstrated commitment to safety and punctuality, consistently arriving early and ready to handle any situation with a positive attitude.
- Regularly inspected safety equipment and pool conditions, ensuring compliance with health regulations and maintaining a pristine facility.
- Trained new lifeguards, enhancing team readiness and ensuring high compliance with safety protocols.
Server
What the Fries Food Family Restaurant
06.2021 - 08.2021
- Served guests food and beverages with a friendly attitude, enhancing customer satisfaction.
- Handled cash and credit transactions accurately, ensuring smooth payment processes.
- Trained and assisted new staff, improving team efficiency and service quality.
- Managed projects from start to finish, ensuring timely completion and high-quality outcomes.
- Engaged customers in conversation, creating a welcoming environment and repeat business.
Education
Psychology
Old Dominion University
Norfolk, Va05-2026
High School Diploma - undefined
Bethel High School
Hampton, Va06.2022
undefined
Francis W. Jones Magnet Middle School
Hampton, Va06.2018
Skills
- Decision Making
- Adaptability
- Leadership
- Customer Service
- Teamwork
- Pressure Handling
- Communication
- Child supervision
- Health and safety awareness
- First aid proficiency
- Staff training and development
- Professionalism and ethics
- Patience and empathy
- Strong communicator
- CPR certified
LANGUAGES
Spanish
Certification
- [First Aid?CPR Certified], Redcross, - 4/14/2024 - 4/14/2027
Timeline
Professional Lifeguard
Aquaplex
01.2023 - Current
Professional Lifeguard
Fort Monroe Recreation Center
03.2022 - 01.2023
Server
What the Fries Food Family Restaurant
06.2021 - 08.2021
High School Diploma - undefined
Bethel High School
undefined
Francis W. Jones Magnet Middle School
Psychology
Old Dominion University
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