Kristen Gallardo
San Antonio,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Wells Fargo & Company
05.2025 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Trust & Safety Agent
Apex Systems
10.2024 - 04.2025
- Reviewed content to determine community guidelines are met while upholding a high standard of accuracy and quality
- Moderated and enforced community standards and terms of service
- Identified and removed inappropriate, harmful, or violating content
- Collaborated with other moderators and teams to maintain a safe and healthy online environment
- Kept up-to-date with platform updates, policies, and industry trends
Content Moderator
Taskus
11.2019 - 10.2024
- Ensured all content aligned with company guidelines and best practices for SECJ, CRO etc
- Thoroughly checked content with quality and accuracy
- Reviewed the reported content within agreed turnaround times and standards of quality
- Learned and used various internal tools to review and moderate content on the platform
- Communicated and collaborated with teammates and cross-functional teams
- Assisted with one-off projects as opportunities arise
Assistant Manager
Jacques G Baillargeon MD & Associates
05.2013 - 11.2019
- Professionally greeted incoming customers and provided friendly, knowledgeable assistance
- Supported senior managers with day-to-day operational requirements
- Supported recruiting, training, and professional development efforts
- Received and routed business correspondence to the correct department or staff member
- Entered patient information into the database
- Filed patient charts accordingly
- Sent out monthly bills accordingly
Education
Highschool Diploma -
Southwest Highschool
San Antonio, Texas01.2013
Skills
- Time Management
- Google Workspace
- Verbal & Written Communication
- Critical Thinking
- Media Literacy
- Multitasking
- Adaptable
- Detail Oriented
- Collaborative
- Account updating
- Call management
- Inbound and outbound calling
Timeline
Customer Service Representative
Wells Fargo & Company
05.2025 - Current
Trust & Safety Agent
Apex Systems
10.2024 - 04.2025
Content Moderator
Taskus
11.2019 - 10.2024
Assistant Manager
Jacques G Baillargeon MD & Associates
05.2013 - 11.2019
Highschool Diploma -
Southwest Highschool