Kristen Garcia
Austin,TX
Summary
Highly-motivated employee with a desire to take on new challenges. Passionate about helping customers and creating satisfying experiences, whilst remaining calm and composed in busy work settings. Strong history of providing top-notch service and support. Strong work ethic and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salon Assistant
Milk and Honey
Austin, TX
07.2024 - Current
- Analyzed clients' hair condition and type.
- Gave customers scalp massages and adhered to safety and service procedures to maintain customer safety and enhance satisfaction with salon services.
- Prepared workstations for upcoming appointments by setting up styling chairs with necessary towels and tools.
- Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
- Assessed inventory levels of salon retail products to maintain well-stocked stations.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Barista/Barista Trainer
Starbucks
Austin, TX
04.2019 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Input orders into point of sales system and processed customer payments
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, as well as offered recommendations based on customers taste preferences
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
Shift Supervisor
Starbucks
Austin, TX
02.2022 - 08.2023
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Developed strategies for improving operational efficiency and customer service levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
Education
Cosmetology License -
Avenue Five Institute
Austin, TX12-2023
High School Diploma -
Del Valle Opportunity Center
Del Valle, TX06.2017
Skills
- Product Knowledge
- Inventory management
- Product recommendations
- Following safety procedures
- Cleanliness maintenance
- Operational efficiency
- Cash handling
- Building client relationships
- Maintaining supplies
- Continuous improvement
Certification
- Licensed Cosmetologist
Education and Training
Current apprentice at Milk and Honey Salon
Timeline
Salon Assistant
Milk and Honey
07.2024 - Current
Shift Supervisor
Starbucks
02.2022 - 08.2023
Barista/Barista Trainer
Starbucks
04.2019 - Current
Cosmetology License -
Avenue Five Institute
High School Diploma -
Del Valle Opportunity Center