Kristen Goodman
Conway,SC
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Grand Strand Medical Center HCA
05.2025 - Current
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Monitored vital signs, documenting changes for accurate patient assessments.
- Maintained cleanliness and organization of patient care areas to support hygiene standards.
- Collaborated with medical teams to implement individualized care plans for patients.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Substitute Teacher
Kelly Educational Staffing
08.2024 - Current
- Implemented lesson plans to facilitate effective classroom learning and student engagement.
- Adapted instructional approaches to meet diverse student needs and learning styles.
- Managed classroom behavior, fostering a positive and respectful environment for all students.
- Collaborated with teachers to support curriculum delivery and enhance educational outcomes.
General Manager
Kingdom Restaurant
03.2014 - 05.2025
- Developed effective business plans to align strategic decisions with long-term objectives.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed 20-30 employees
- Increased sales by 10%
- Inventory control
- Cash handling
- Scheduling
Personal Care Assistant
Palmetto Personal Care
01.2020 - 03.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with mobility and personal hygiene tasks, promoting independence and dignity.
Receptionist/PCA
Magnolia Assisted Living
02.2016 - 02.2019
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Assembled admissions pages and added new pages to patients' charts.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ran errands for patients, did shopping, and picked up other necessities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Managed over 50 calls per day
- Greeted guest/families
- Responsible for keeping up with residents paperwork
Education
High School Diploma -
West Columbus High School
Cerro Gordo, NC06.2009
Skills
- Budget Control
- Sales Tracking
- Effective team leadership
- Customer service leadership
- Department Oversight
- Strategic decision making
- Business Leadership
- Payroll Administration and Timekeeping
- Customer Relations
- Word Processing
- POS Terminal Operations
- Providing patients assistance with daily care routines
- Taking and recording vital signs
- Accompanying patients to medical appointments
- Patient observation
- Blood glucose testing
- Proficient in patient positioning techniques
- Compassionate patient care
- Hospice and palliative care
- Infection prevention
Certification
- PT - Phlebotomy Technician, 2024
- CET - EKG Technician, 2024
- CNA - Certified Nurse Assistant, 2025
- BLS Certified, 2024
Timeline
Patient Care Technician
Grand Strand Medical Center HCA
05.2025 - Current
Substitute Teacher
Kelly Educational Staffing
08.2024 - Current
Personal Care Assistant
Palmetto Personal Care
01.2020 - 03.2022
Receptionist/PCA
Magnolia Assisted Living
02.2016 - 02.2019
General Manager
Kingdom Restaurant
03.2014 - 05.2025
High School Diploma -
West Columbus High School