Kristen Gordon
Arlington,Texas
Summary
Driven to exceed sales goals and build long term relationships with customers. Deliver positive experiences through high-quality customer care. Consistently meets and exceeds sales targets. Reliable team player and strong communicator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Simple Health
Dallas, Texas
05.2018 - Current
- Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
- Closed an average of 15 new sales per week.
- Helped drive sales goals and achieve monthly quotas.
Associate Account Collector
United Health Group
Addison, TX
07.2017 - 04.2018
- Collected and arranged information and entered details into computer database.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Analyzed monthly balance sheet accounts for corporate reporting.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
- Resolved challenging situations in a friendly yet firm manner.
- Used probing techniques to determine debtors’ reasons for delinquency.
- Set up and updated customer accounts with interactions, payments and personal information.
Front Desk Receptionist/ Preauthorization Clerk
Rush Medical Group
1800 12th st Meridian, ms 39301
08.2015 - 07.2017
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
- Documented patient information obtained from interviews.
- Identified and resolved patient billing and payment issues.
- Tracked the progress of all outstanding insurance claims.
- Directed calls to appropriate individuals and departments.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Check patients in and out of clinic
- Schedule patient with the appropriate doctor and or clinic
Insurance Producer
One Life America
3800 Hwy 45 N, Meridian, MS 39301
06.2015 - 07.2017
- Calculated premiums and established payment methods for sales.
- Collected all premiums on or before effective date of coverage.
- Quoted and educated potential clients on insurance options.
- Followed up with customers on unresolved issues.
- Closed an average of 3 new sales per week.
- Followed up with customers on unresolved issues.
Customer Service
State Farm
1727 6th St. Meridian, Ms 39301
04.2015 - 06.2015
- Answered calls by addressing customer inquiries, solving problems and providing new product information.
- Earned trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on account information.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Helped drive sales goals and achieve monthly quotas.
Customer Care Repersentative
Asurion
1701 New Way, Meridian, MS 39301
05.2014 - 04.2015
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Used basic computer knowledge and skills
- Scheduled technician service calls
Sales Associate
American Eagle
1470 Bonita Lakes Circle, Bonita Lakes Mall, Meridian, MS 39301
04.2013 - 09.2014
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Engaged with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
Education
Associate of Science - undefined
East Central Community College
Current
High School Diploma -
Northeast Lauderdale High School
2013
Skills
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Works well under pressure
- Excellent planner and coordinator
- Sales
Certification
- BLS Certification
- Life & Health Insurance License
Timeline
Insurance Agent
Simple Health
05.2018 - Current
Associate Account Collector
United Health Group
07.2017 - 04.2018
Front Desk Receptionist/ Preauthorization Clerk
Rush Medical Group
08.2015 - 07.2017
Insurance Producer
One Life America
06.2015 - 07.2017
Customer Service
State Farm
04.2015 - 06.2015
Customer Care Repersentative
Asurion
05.2014 - 04.2015
Sales Associate
American Eagle
04.2013 - 09.2014
Associate of Science - undefined
East Central Community College
High School Diploma -
Northeast Lauderdale High School
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