Kristen Graham

Wylie,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Work History

Customer Service Representative

Accent Marketing

10.2019 - 05.2024

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Loan Processor

JPMorgan Chase

02.2013 - 08.2015

Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Promoted a positive work environment through effective communication skills and teamwork initiatives.
Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.

Retail Store Manager

ChevronTexaco

08.2005 - 10.2012

Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Completed routine store inventories.
Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Education

Bachelor of Arts - Criminal Justice And Sociology

University of Louisiana At Monroe, Monroe, LA

05-2012

Dean's List December 2011
Relevant Coursework: Family Law & Legal Research
3.8 GPA
Extracurricular Activities: Member of LAE American Criminal Justice Association (ACJA-LAE)

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution

Relationship building
Call center experience
Computer proficiency
Conflict resolution
Client relations

Timeline

Customer Service Representative - Accent Marketing

10.2019 - 05.2024

Loan Processor - JPMorgan Chase

02.2013 - 08.2015

Retail Store Manager - ChevronTexaco