Kristen Gray
Katy,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Alamo Drafthouse
Katy, TX
06.2018 - 10.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Prep Cook
Tres Market
Houston, TX
03.2020 - 08.2021
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
Assistant Manager
Lifetime Athletic Club
Colleyville, TX
08.2009 - 06.2018
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
L.D. Bell High School
Hurst, TX05-2008
Some College (No Degree) -
Texas State University
San Marcos, TXSkills
- Workforce Management
- Staff Development
- Expense Tracking
- Operations Management
- Budget Control
- Time Management
- Schedule Preparation
- Sales management
- Staff Management
- Verbal and written communication
- Performance Management
- Staff Training and Development
- Processing Invoices
Certification
- Food Handlers
- TABC
Timeline
Prep Cook
Tres Market
03.2020 - 08.2021
Manager
Alamo Drafthouse
06.2018 - 10.2024
Assistant Manager
Lifetime Athletic Club
08.2009 - 06.2018
High School Diploma -
L.D. Bell High School
Some College (No Degree) -
Texas State University
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