Kristen Graziano
San Clemente,CA
Summary
Senior Project Manager with expertise in CLM, ISO-compliant systems, and ERP implementations. Proven success in delivering complex projects within budget while fostering high-performing teams and driving process optimization
Overview
15
15
years of professional experience
Work History
Senior Project Manager
Koho Consulting
Tampa, FL
09.2021 - Current
- Developed comprehensive project plans, including scope, objectives, timelines, and resource allocation, resulting in a 20% increase in project completion efficiency.
- Successfully managed and delivered over 50 CLM solutions, ranging from $20,000 to $276,000 in budget, consistently achieving delivery within 5% of budgeted costs while meeting or exceeding project goals.
- Spearheaded the adoption of Agile methodologies and PMI best practices across multiple projects, providing strategic leadership to cross-functional teams while consistently surpassing project milestones and ensuring alignment with organizational goals.
- Led the end-to-end implementation of enterprise-level CLM solutions, incorporating AI-driven automation to optimize contract workflows, reduce approval cycles, and enhance decision-making. Managed seamless integrations with ERP and CRM systems, driving improved organizational efficiency and enabling data-driven insights for better contract lifecycle management.
- Implemented a resource, project and document management systems, such as JIRA, Accelo, and Confluence, which streamlined access to critical project information, improved cross-team collaboration and increased productivity.
- Promoted a culture of continuous improvement and fostered high performing teams by facilitating sprint retrospectives, encouraging open feedback, and leading the team in implementing process enhancements.
- Effectively guided customers through the development and delivery of an Minimal Viable Product (MVP), collaborating closely to prioritize features, gather feedback, and iteratively refine the solution, resulting in meeting both time-to-market and high levels of customer satisfaction.
- Oversaw data migration from legacy systems and managing the full UAT process to ensure seamless transition and user adoption.
Project Manager
Atlas Precision
Hanceville, AL (Remote)
09.2018 - 04.2021
- Drove Agile technical projects to plan, managed pipeline workflow, scheduled and executed all stages of the project life cycle and system implementations from initiating to closing. Monitored progress in order to meet project deadlines, standards and cost targets.
- Defined project plans, scope, and timelines by preparing detailed work breakdown structure (WBS) for an average of 15 simultaneous custom development projects, and various ERP and data implementations.
- Worked with internal teams to estimate time, cost and budget which were needed in order to schedule IT installations, upgrades, database management, and customer inquiries.
- Led as Project Manager for multiple Enterprise implementations, both with budgets over 150K, and 100+ end users. Developed training materials, reports and managed project calendars for each.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to develop internal processes needed for project management optimization.
- Tested proposed client solutions prior to UAT to ensure both customer and quality requirements were met.
Business Applications Manager
KohoAvante Patient Monitoring (DBA Pacific Medical)
San Clemente, CA
01.2016 - 09.2019
- Selected by the company president to lead 160+ end-user ERP implementation from a simple CRM/Accounting system to Epicor P21 ERP. Successfully integrated complex processes associated with medical device refurbishment, industry regulation, service/repair and overseas supply-chain distribution. Annual company revenue was $36 million with a $1.5 million project budget over a two-year planned deployment.
- Responsible for managing personal within the IS/IT Department to ensure ERP and any related systems were efficient in meeting, end-user support, key milestones and business objectives across the organization.
- Streamlined decision support reporting processes by tailoring methodologies and meeting compliance requirements through implementation of FDA initiatives.
- Created centralized inventory management capabilities by integrating warehouse management software applications, particularly Epicor P21 Wireless Warehouse module.
- Developed and managed the organization's IS/IT application support system and change control policies.
- Identified and analyzed process gaps within the organization. Recommended solutions, across all departments, and translated functional design specifications to implement testing and training for such processes.
Quality Manager
Pacific Medical LLC
San Juan Capistrano, CA
05.2012 - 07.2018
- Audited, updated and managed Quality Management System for conformity to regulations in relationship to ISO 9001, Quality Management Systems, 13485 Medical Devices and FDA 21 CFR 862 to 892, Medical Device Manufacturing.
- Maintained standard operating procedures to refine production processes. Performed gap analysis and identified non-conforming conditions. Issued Corrective and Preventive Actions, which were used to recommend change and adhere to continual improvement principles.
- Served as a communication bridge between ISO/FDA compliance and executives needed for decision making and issue resolution. Advised top management on best practices to improve Quality Control, mostly with respect to process automation, configuration and customization to the organizations operating system.
- Developed a companywide training system, which encompassed written standard operating procedures per department, Quality Management Systems knowledge base, automated testing and employee accountability. Increased employee satisfaction, morale and reduced process error by 80 percent within one-year.
- Created the organizations document management system, which eliminated need to manually store records by 90 percent, thus increasing efficiency and reducing margin of error.
- Identified deviations in finished products from quality standards, isolating causes within production process, and analyzed warranty data, in order to propose solutions which decreased rework. Reduced warranties from 5 to 3 percent, two consecutive years, with newly established awareness and improved production processes.
Operations Manager
Oasis Cafe
Blythe, CA
06.2009 - 05.2012
- Recruited to plan, direct and manage the opening of personnel kitchens for two California State Prison contracts. Managed all vendor relations, purchasing, equipment, operations, staff recruitment and training.
- Designed all menu development and prepackaged costing, budgeting, expense and month end reporting. Held full Profit and Loss (P&L) and operating responsibility.
- Reinvented business model which turned both locations from a negative cash flow to over 200k in annual revenue. Introduced storage and prep procedures, inventory controls and food & beverage safety protocols which improved management/labor relationships and reduced employees turnover by 90 percent.
Education
Certified Product Owner
Scrum Alliance
08.2023
Certified Scrum Master
Scrum Alliance
08.2023
PMI-ACP - Agile Certified Practitioner
Project Management Institute
07.2021
Project Management Professional (PMP) - Project Management
Project Management Institute
06.2021
Bachelor of Arts - Business Communications
Cal State University
Fullerton, CA05.2009
Skills
- Effective Leadership: Adept at motivating and guiding project teams, making decisive choices, and setting a positive example to maintain project momentum and drive successful outcomes
- Risk Management: Ability to identify, assess, monitor and mitigate risks, safeguarding project schedules and budgets from potential setbacks
- Effective Communication: Proficient in conveying project objectives, expectations, and progress updates to team members and stakeholders, ensuring seamless alignment and informed decision-making
- Exceptional Organizational Abilities: Skilled in resource allocation, task coordination, and timeline management, optimizing project efficiency and ensuring on-time delivery
- Stakeholder Relationship Management: Experienced in cultivating productive relationships with project stakeholders, including clients, team members, and relevant parties, to foster collaboration and drive project achievements
- Proficient PM Programs: MS Dev Ops, MS Project, SharePoint, Acello, Smartsheet, Confluence, Jira
- Familiar with International Organizational Standards (ISO:) 9001: 2015: Quality Management Systems, IS0 13485:2016 Medical Devices, ISO 31000:2018 Risk Management
Timeline
Senior Project Manager
Koho Consulting
09.2021 - Current
Project Manager
Atlas Precision
09.2018 - 04.2021
Business Applications Manager
KohoAvante Patient Monitoring (DBA Pacific Medical)
01.2016 - 09.2019
Quality Manager
Pacific Medical LLC
05.2012 - 07.2018
Operations Manager
Oasis Cafe
06.2009 - 05.2012
Certified Product Owner
Scrum Alliance
Certified Scrum Master
Scrum Alliance
PMI-ACP - Agile Certified Practitioner
Project Management Institute
Project Management Professional (PMP) - Project Management
Project Management Institute
Bachelor of Arts - Business Communications
Cal State University
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