Kristen Green
Frankston,TX
Summary
Diligent Licensed Paramedic with strong background in emergency medical care and patient stabilization. Efficiently managed critical situations and provided advanced life support in high-pressure environments. Demonstrated expertise in trauma response and emergency medical protocols.
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Knowledgeable Police Officer with solid background in law enforcement and proven track record in maintaining public safety and enforcing laws. Extensive experience in conducting investigations, managing emergency situations, and ensuring community safety. Demonstrated strong problem-solving and communication skills through effective conflict resolution and detailed reporting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Paramedic
Palestine Regional Medical Center
4000 South Loop 156 Frankston, Texas 75763
03.2025 - 06.2025
- Administered advanced life support and emergency medical care during critical situations.
- Collaborated with multidisciplinary teams to coordinate patient care and ensure optimal outcomes.
- Trained and mentored junior paramedics and EMTs on best practices and protocols.
- Implemented quality improvement initiatives to enhance service delivery and patient satisfaction.
- Conducted thorough assessments of patients to determine appropriate treatment plans in emergencies.
- Utilized specialized medical equipment for diagnostics and treatment in pre-hospital settings.
- Maintained accurate documentation of patient care activities, ensuring compliance with regulatory standards.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Administered tests and medication to stabilize patients in field or in transit.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Streamlined emergency response times by maintaining well-organized equipment and supplies.
- Ensured compliance with all state regulations by staying up-to-date on changes in licensure requirements and certifications.
Patrol Deputy Sheriff
Anderson County Sheriff's Office
Palestine, Texas
02.2024 - 11.2024
- Conducted regular patrols to ensure public safety and deter criminal activity.
- Responded promptly to emergency calls, providing assistance and coordinating with other agencies.
- Enforced local, state, and federal laws by performing traffic stops and conducting investigations.
- Prepared detailed reports of incidents, ensuring accurate documentation for legal proceedings.
- Developed community relations through outreach programs and participation in public events.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
- Assisted victims of crimes by providing resources for support services and ensuring their safety throughout the investigation process.
- Reduced crime rates by collaborating with fellow deputies and utilizing intelligence-led policing strategies.
- Demonstrated strong decision-making skills under pressure situations resulting in favorable outcomes.
- Provided testimony in court proceedings as needed, presenting clear and concise information on case details.
- Increased public trust by engaging with community members during patrol shifts and addressing their concerns.
- Ensured accurate documentation of crime reports, witness statements, and evidence collected at scenes for successful case resolutions.
- Assisted in the arrest of suspects through effective communication, coordination, and teamwork with other law enforcement officers.
- Supported traffic control efforts by enforcing traffic laws, issuing citations when necessary, and investigating accidents thoroughly.
Patrol Officer
Frankston Police Department
240 West Main Frankston, Texas 75763
01.2021 - 10.2023
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Conducted traffic stops, issuing citations or warnings when necessary to maintain order on the roads.
- Assisted in accident investigations, providing support to those involved and ensuring accurate documentation of events.
- Developed positive relationships within the community through outreach programs and regular interaction with citizens.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Responded to emergency calls and provided appropriate support.
- Backed up patrol officers during difficult stops or to answer complex questions.
Jailer
Anderson County Sheriff's Office
1200 East Lacy Palestine, Texas 75763
11.2012 - 05.2023
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Contributed to facility efficiencies by maintaining accurate records of inmate activities, incidents, and progress.
- Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Supported administrative tasks such as coordinating visitation schedules, answering phones, and filing reports as needed for smooth daily operations.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Examined incoming and outgoing mail to detect contraband.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Licensed Paramedic
Palestine Region Medical Center
4000 South Loop 156 Frankston, Texas 75763
01.2015 - 01.2023
- Enhanced patient care by providing timely and accurate assessments, diagnoses, and treatments.
- Streamlined emergency response times by maintaining well-organized equipment and supplies.
- Increased team efficiency through effective communication and collaboration with other healthcare professionals.
- Assisted in the stabilization of patients during high-pressure situations, ensuring safety and comfort.
- Educated patients on injury prevention strategies to promote long-term health and wellness.
- Maintained medical equipment regularly, ensuring optimal functionality and patient safety during emergencies.
- Acted as an advocate for patient needs, communicating concerns with physicians effectively for better outcomes.
- Continuously enhanced knowledge of latest industry advancements through ongoing professional development courses.
- Navigated complex medical situations while adhering to strict protocols, resulting in improved patient outcomes.
- Administered life-saving medications under high-stress conditions to stabilize critical patients quickly.
- Performed advanced life support procedures proficiently, contributing to increased survival rates among patients treated.
- Developed strong rapport with patients from diverse backgrounds through empathetic listening skills and cultural sensitivity practices.
- Demonstrated exceptional multitasking capabilities by managing multiple priorities simultaneously during high-stakes scenarios.
- Utilized critical thinking skills while performing rapid patient assessments under pressure.
- Proactively participated in regular quality improvement measures aimed at optimizing patient care and service delivery.
- Maintained required documentation on drugs used during shift.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
EMT Basic
Archery Transport LLC
625 Cedar Creek Road Buffalo, Texas 75831
04.2015 - 11.2015
- Enhanced patient care by providing timely and accurate assessments, diagnoses, and treatments.
- Streamlined emergency response times by maintaining well-organized equipment and supplies.
- Increased team efficiency through effective communication and collaboration with other healthcare professionals.
- Assisted in the stabilization of patients during high-pressure situations, ensuring safety and comfort.
- Educated patients on injury prevention strategies to promote long-term health and wellness.
- Maintained medical equipment regularly, ensuring optimal functionality and patient safety during emergencies.
- Acted as an advocate for patient needs, communicating concerns with physicians effectively for better outcomes.
- Continuously enhanced knowledge of latest industry advancements through ongoing professional development courses.
- Navigated complex medical situations while adhering to strict protocols, resulting in improved patient outcomes.
- Administered life-saving medications under high-stress conditions to stabilize critical patients quickly.
- Performed advanced life support procedures proficiently, contributing to increased survival rates among patients treated.
- Developed strong rapport with patients from diverse backgrounds through empathetic listening skills and cultural sensitivity practices.
- Demonstrated exceptional multitasking capabilities by managing multiple priorities simultaneously during high-stakes scenarios.
- Utilized critical thinking skills while performing rapid patient assessments under pressure.
- Proactively participated in regular quality improvement measures aimed at optimizing patient care and service delivery.
- Maintained required documentation on drugs used during shift.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Customer Service Representative
Texas Department Of Public Safety
1990 West Spring Street Frankston, Texas 75803
03.2015 - 11.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Texas Department Of Public Safety
1900 West Spring Street Palestine, Texas 75801
11.2012 - 06.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Master of Arts - Criminal Justice Public Safety Administration
Southern New Hampshire University
Hooksett, NHPeace Officer License - Criminal Jutice
Kilgore Collee
Kilgore, TX01.2022
Associate of Science - Emergency Medical Services
Trinity Valley Community College
Athens, TX08.2019
Bachelor of Science - Criminal Justice Police Admin & Oper
Southern New Hampshire University
Hooksett, NH2018
Associate of Arts - Criminal Justice Police Administration And Op
Southern New Hampshire University
Hooksett, NH05.2016
Associate of Arts - Criminal Justice
Trinity Valley Community College
Athens, TX05.2013
EMT Basic - Emergency Medical Technology
Trinity Valley Community College
Athens, TX08.2012
High School Diploma -
Neches High School
Neches, TX05.2012
Bachelor of Arts - Criminal Justice
East Texas Baptist University
Marshall, TXSkills
- Decision Making
- Public Relations
- Integrity and Honesty
- Critical Thinking
- Pre-Hospital Care
- Paperwork Processing
- Critical decision-making skills
- Basic life support
- Vital signs monitoring
- Vital sign assessment
- Physical assessments
- Intravenous therapy
Certification
- Paramedic
- PHTLS - Prehospital Trauma Life Support
- EMR - Emergency Medical Responder
- Advanced Recognition of Impaired Drivers (ARIDE) Training - 2023
- Pepper spray Training - 2012
- Pepper ball Training - 2023
- Taser Training - 2023
Timeline
Licensed Paramedic
Palestine Regional Medical Center
03.2025 - 06.2025
Patrol Deputy Sheriff
Anderson County Sheriff's Office
02.2024 - 11.2024
Patrol Officer
Frankston Police Department
01.2021 - 10.2023
EMT Basic
Archery Transport LLC
04.2015 - 11.2015
Customer Service Representative
Texas Department Of Public Safety
03.2015 - 11.2015
Licensed Paramedic
Palestine Region Medical Center
01.2015 - 01.2023
Jailer
Anderson County Sheriff's Office
11.2012 - 05.2023
Customer Service Representative
Texas Department Of Public Safety
11.2012 - 06.2013
Bachelor of Science - Criminal Justice Police Admin & Oper
Southern New Hampshire University
Associate of Arts - Criminal Justice Police Administration And Op
Southern New Hampshire University
Associate of Arts - Criminal Justice
Trinity Valley Community College
EMT Basic - Emergency Medical Technology
Trinity Valley Community College
Master of Arts - Criminal Justice Public Safety Administration
Southern New Hampshire University
Peace Officer License - Criminal Jutice
Kilgore Collee
Associate of Science - Emergency Medical Services
Trinity Valley Community College
High School Diploma -
Neches High School
Bachelor of Arts - Criminal Justice
East Texas Baptist University
Professional Continuing Education
Medical Continuing Education/Classes
- Cardiopulmonary Resuscitation Certification
- Automated External Defibrillator Certification
- National Registry of Emergency Medical Professionals License (Expired)
- Pediatric Advanced Life Support Certification
- Advanced Cardiovascular Life Support Certification
- Basic Life Support Certification
Law Enforcement Continuing Education/Classes
- ALERRT Fire As a Weapon, Informed Response-Sexual Assault/Violence, Suicide Detentions and Prevention in Jails, Field Training Officer, Cultural Diversity, State and Federal Law Update, Finding Wellness-Building a Healthier Life, Security Awareness, Court Securit Officer Certification, Less Lethal Impact Weapons Training, ALERRT Level1, Less Lethal Electronic Control Device Training, ARIDE, Ethics for Law Enforcement, Advanced Human Trafficking, Crisis Communications Telecommunicator, The Telecommunicator and Stress, Emergency Management for People with Disabilities, Mental Health Training for Jailers, Spanish for Law Enforcement, Inmate Rights and Privileges, Interpersonal Communications, Use of Force in a Jail Setting, Jail Firearms Course
Professional Licenses
- Emergency Medical Technician(NREMT/State)- Expired/Replaced
- Licensed Paramedic(NREMT)- Expired 03/31/2023
- Licensed Paramedic (State)- #739357 Current/Active Expiration: 07/31/2028
- Basic Jailer 11/04/2013
- Advanced Jailer 02/20/2019
- Intermediate Jailer 02/20/2019
- Master Jailer 06/14/2024
- Peace Officer License 01/28/2022
- Emergency Medical Dispatch Certification (APCO)- Expired