Kristen Griffith

• Calculated the dividends for members or explained the process and interpreting statements.

• Informed members of general information concerning their accounts.

• Completed file maintenance as necessary.

• Had the ability to provide general understanding, to provide members with limited information regarding types of accounts, rates, process to open accounts and account activity.

• Initiated the process to open new checking accounts with ATM/VCC, overdraft protection and payroll deductions if requested, including pulling credit reports, talking to supervisor for approval and typing new membership cards.

• Provided great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.

• Had the responsibility for the security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.

• Demonstrated a sense of urgency to efficiently perform their role. Maximized productivity by executing all store best practices and minimizing steps to assist my work flow.

• Provided prompt and efficient responses to customers at all times. Responded to customer service calls immediately. Handled all customer issues in a courteous and helpful way.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Resolve customer complaints regarding sales and service