Kristen Grooms
Surprise,TX
Summary
Highly experienced, energetic and versatile technician with 7+ years of experience performing diverse mechanical/electrical repairs and maintenance duties. Dedicated to maintaining optimal equipment functionality and customer care by managing routine and complex equipment and facility matters. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Technical Service Specialist
Draeger Medical
07.2023 - Current
- Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards.
- Evaluate, diagnose and repair malfunctioning equipment in response to service calls.
- Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication.
- Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities.
- Promote customer satisfaction through proactive, professional communication with the Customer.
- Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
- Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
- Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc.
- Provide information and feedback to Technical Support and Factory for problem identification and resolution.
- Performs other duties as needed and assigned.
Biomedical Technician I
Bannner Estrella Medical Center
11.2022 - 07.2023
- Assists with equipment installations and project work involving patient care, medical communications technology, and clinical application networks.
- Installs, repairs, and calibrates clinical equipment at a component level. Inspects incoming equipment for compliance with codes, standards and manufacturer’s recommendations.
- Performs scheduled/preventive maintenance, electrical safety inspections, and quality assurance consistent with applicable regulatory standards on assigned medical equipment in a timely manner.
- Repairs patient care equipment, medical communications equipment and PCs to board/module level through and understanding of electronics theory and applications including operating systems and PC repair. Reads detailed electronic schematics. Troubleshoots equipment using available test equipment. Monitors the work of outside contractors/vendors engaged in equipment repair.
- Provides customer relations and resolves equipment service problems by ensuring that clinical capability is restored as quickly as possible. Maintains communication with customers regarding the status of equipment repairs. Proactively solves technology issues when appropriate. Coordinates/schedules service (self, vendor and, when appropriate, other technicians) via management of customer expectations. Performs device investigations related to regulations and/or incident reporting under supervision if applicable.
- Documents all work performed, maintains parts, supplies, tools, test equipment and technical literature by completing service reports and supplemental productivity documentation in an accurate and timely manner. Maintains an accurate and current parts inventory. Assists manager in maintaining a comprehensive library of technical literature.
- Trains field technicians with less expertise in preventative maintenance and repair of medical equipment, and service delivery methods when appropriate.
Biomedical Technician II
Multimedical Systems
08.2021 - 10.2022
- Documented service and repair procedures accurately and completely and submitted monthly reports to manager.
- Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
- Maintained a PM completion percentage of greater than 95% for non-high-risk and 100% for high-risk.
- Travel to multiple job sites across US depending on demand
- Trained staff on proper operation of equipment as well as initial troubleshooting techniques.
- UC Davis Aug 2021-Jan 2022 (Sacramento, CA)
- Clovis Community Medical Jan 2022-Current (Fresno, CA)
- Banner Boswell Medical Center June 2022-Oct 2022 (Sun City, Arizona)
- UT Health East Texas October 2022- Current (Tyler,TX)
Field Service Technician
Canon Solutions America
01.2020 - 10.2020
- Diagnoses basic mechanical, software, network and system failures, using established procedures.
- Services and Repairs designated equipment to Canon standards and specifications.
- Working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
- Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance.
- Properly maintains all technical information, FSR's, Expense Reports, and Canon property assigned.
- Maintains all technical information and Canon property assigned and provides direction to less senior technicians.
- Provides the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
Repair Technician
Radwell International
06.2018 - 11.2019
- (90%) Bench level electronic and electro-mechanical repair tasks using industry standard trouble shooting, repair and soldering skills.
- (10%) Documentation of actions taken on each item and communication of completions, obstacles and concerns.
- Verifying Part Numbers on All Units Processed
- Inspection, Cleaning and Testing of all Units
- Isolate Unit Failures
- Performing Repair of All Units
- Proper use of Shop Assets and Test Fixtures
- Power and Diagnostic Testing of All Units
- Programming
- Support Quality Methods, Processes and Procedures
- Support and Improve Quality of Final Product
- Support Development of Capabilities
- Processing of Pre-evaluation Units to ‘RTS’ Ready to Sell condition
- Proper Handling and Labeling on All Units
- Effective Time Management and Prioritization of Work
- Proper use of IT systems
- Provide your own Hand/Power tools
- May be modified from time to time. Other duties, tasks and work may be assigned.
Field Service Technician
Redbox Automated Retail, LLC
05.2017 - 06.2018
- Perform and complete kiosk installation, preventative maintenance and independently troubleshoot and repair kiosks onsite and occasionally remotely.
- Use a company vehicle to install, repair, and maintain all product lines.
- Respond to dispatch calls utilizing a work order system during scheduled shift and prioritize your day based on workload and SLAs.
- Maintain the exterior of kiosks (cleaning, painting, restoring).
- Manage and maintain a parts inventory, repair tools, and equipment.
- Provide quality customer service through regular interaction and communication with co-workers, phone based machine support, external customers and contractors, store owners, and managers/employees.
- Secure all company merchandise and ensure kiosks are properly locked.
- Properly care for and follow maintenance schedule for all company issued property, including company vehicle, phone, tablet, parts, tools and inventory.
- Load and unload product from automobile, residence and warehouse.
- Perform administrative tasks with attention to detail including work tasks, parts used, logging activities, miles driven, meal breaks, and time worked.
- Provide timely communication to co-workers and leadership team.
- Support the Regional Operations Supervisor (ROS) and assists the Merchandising Team with additional duties as assigned and necessitated by evolving scope of business needs
Field Service Technician
Universal Hospital Services, Inc
08.2016 - 05.2017
- Performed scheduled maintenance inspections and performance assurance inspections on equipment to ensure safe and effective operating conditions.
- Ensured compliance with safety regulations and policies, troubleshooting techniques, and code requirements.
- Ensured compliance with safety regulations and policies.
- Ensured documentation is complete, timely, and accurate.
- Repaired and replaced complex biomedical equipment and systems.
- Install and adjust a variety of biomedical and research equipment.
- Installed and adjusted a variety of biomedical and research equipment.
Education
Associate of Science - Applied Science in Biomedical Engineering Technology
Texas State Technical College Marshall
Marshall, TX12.2015
Skills
- Infusion Pump (ex Baxter, Medfusion, Life360, Plum A, Alaris, Kangaroo and PCAs)
- Patient Monitors (ex Dash4000, Mindray, and GE)
- Beds/Stretchers (ex Hillrom, Stryker *Electrical and Mechanical)
- Surgical Table (ex Steris, Skytron, Amsco, and Maquet)
- ESU (ex ValleyLab)
- EKG/ECG(ex WelchAllen)
- Blanket Warmers/Fluid Warmers
- Glide Scope
- Bladder Scanner
- Defibrillators/AEDs
- Lab Centrifuge
- BairHugger and Pneumatic Tourniquet
- Patient Scales
- Physical Therapy Equipment (ex Hi-lo tables, Traction Units, E-Stim, and Ultralifts)
- Surgical Lights
- Anesthesia/Ventillators (Draeger, Phillips)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Technical Service Specialist
Draeger Medical
07.2023 - Current
Biomedical Technician I
Bannner Estrella Medical Center
11.2022 - 07.2023
Biomedical Technician II
Multimedical Systems
08.2021 - 10.2022
Field Service Technician
Canon Solutions America
01.2020 - 10.2020
Repair Technician
Radwell International
06.2018 - 11.2019
Field Service Technician
Redbox Automated Retail, LLC
05.2017 - 06.2018
Field Service Technician
Universal Hospital Services, Inc
08.2016 - 05.2017
Associate of Science - Applied Science in Biomedical Engineering Technology
Texas State Technical College Marshall
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