Kristen Groover

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.
• Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
• Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Assisted in training new employees on production processes, ensuring a seamless integration into the team.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.

•Fulfill customer requests while efficiently operating multiple computer programs and offering first class customer service

• Ability to learn quickly through continuous Comprehensive Training

• Multi-tasking skills including time management

• Effective communication skills, both verbal and written

• Superior customer service skills

• High attention to detail

• Had to work with MS Office daily

• Used excel and outlook daily

• Called borrowers for any missing info on their applications.

• Called borrowers for intent (or permission) to process certain things in their accounts.

• Look over account and all payment options that would best benefit the borrower

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Kept employees operating productively and working on task to meet business and customer needs.
• Helped store management meet standards of service and quality in daily operations.

• Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
• Analyzed performance metrics to identify areas for improvement and implemented targeted strategies.
• Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
• Mentored team members, providing guidance on best practices and professional development opportunities.
• Conducted regular performance evaluations for team members, offering constructive feedback and opportunities for growth within the organization.
• Managed a team of support professionals, fostering an environment of collaboration and growth.
• Enhanced customer satisfaction by promptly addressing and resolving issues.

• Managed a high-volume of incoming calls, ensuring timely completion of tasks and effective communication with clients.
• Provided comprehensive support services for clients, improving outcomes across multiple domains.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
• Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
• Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
• Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
• Managed high call volume while remaining focused on delivering excellent customer experiences.
• Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
• Reduced handle time by quickly identifying customer needs and providing accurate information.
• Exceeded performance metrics by consistently maintaining high-quality interactions with customers.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.