Kristen Groves, DVM

VeG ER for Pets is one of the fastest-growing private veterinary emergency groups in the country, featuring a transformative approach to patient care and customer experience.

• Helped drive rapid growth at a new hospital location, achieving #1 status across the company within 1 year of opening.
• Consistent performance as a top-producing veterinarian, at one point reaching #2 in production company-wide.
• Maintain a personal 9.9/10.0 NPS (Net Promoter Score).
• Establish strong relationships with specialists and general practitioners across the market area.
• Serve as a role model for VeG core values of heroic helping, meaningful moments, openness, and togetherness.
• Maintain currency on new pharmaceuticals via journal proceedings and evaluation of the company formulary.
• Mentor new ER doctors on best practices in case management, customer communication, diagnosis, and complex surgeries.

• Partnered with a non-veterinarian owner, and within three years, grew the practice from a single owner/operator model to a five-doctor clinic operating seven days a week.
• Generated more than 40% of practice revenue throughout 10-year period
• Grew overall clinic revenue by an additional 10% by identifying, developing, and incorporating dental surgery.
• Evaluated and authorized all new clinic pharmaceuticals.
• Focused on diagnostic medicine, long-term chronic illness management, and complex surgical interventions.

• Mastered advanced surgical procedures including perineal urethrostomy, GDV, splenectomy, R&A, liver lobectomy, FHO, and subtotal colectomy.
• Refined customer service and client communication skills, establishing a devoted client base.
• Enhanced diagnostic interpretation proficiency for endocrine, metabolic, infectious, autoimmune, neoplastic, and various other diseases.

• Demonstrated proficiency in delivering courteous, comprehensive client communication.
• Obtained specialist-level medical care training within a general practice environment.
• Contributed to weekly doctors' meetings promoting peer support and collaborative dialogue.