Kristen Gulack
Eligibility Worker
Redding,CA
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Professional with skills to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Eligibility Worker 2
Shasta County Health And Human Services
Redding, CA
04.2018 - Current
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of all benefits applications, including those for financial assistance and food stamps.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Documented all communication with applicants and inputted information into system using CIV and County Software.
Eligibility Worker 1
Shasta County Health
and Human Services
Redding, CA
04.2017 - 03.2018
- Determines eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Managed processing of all benefits applications, including those for financial assistance and food stamps.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Inputted all gathered information and researched data on applicants into computer system using CIV and County Software.
Office Assistant 2
Shasta County Health And Human Services
Redding, CA
02.2015 - 03.2017
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Signed and received mail with signature requirements upon delivery and loading.
- Application registration for various social services programs
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Received and routed business correspondence to correct departments and staff members.
- Sorted, received and distributed mail correspondence between departments and personnel.
Water and Fuels System Maintenance
United States Air Force
05.2003 - 09.2013
- Water and Fuels System Maintenance Installed machinery, equipment and new and replacement parts.
- Connected and disconnected wiring, piping and tubing.
- Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.
- Maintained and repaired tools, equipment and machines.
- Frequently diagnosed mechanical problems and determined how to correct them.
- Followed a routine maintenance checklist.
- Serviced systems for air handling, hydraulic, electrical, valves, circuits and pumps.
- Scanned documentation and entered into the database.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Assisted with receptionist duties, file organization and research and development.
- Maintained a clean reception area, including lounge and associated areas.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Screened all visitors and directed them to the correct employee or office.
Education
Bachelor’s - Business Administration
Colorado State University - Pueblo
Pueblo, CO 12.2020 - Current
Skills
Databaseundefined
Certification
Typing Proficiency License - 65 WPM
Timeline
Bachelor’s - Business Administration
Colorado State University - Pueblo
12.2020 - Current
Eligibility Worker 2
Shasta County Health And Human Services
04.2018 - Current
Eligibility Worker 1
Shasta County Health
and Human Services
04.2017 - 03.2018
Typing Proficiency License - 65 WPM
06-2015
Office Assistant 2
Shasta County Health And Human Services
02.2015 - 03.2017
Water and Fuels System Maintenance
United States Air Force
05.2003 - 09.2013
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