KRISTEN GUSTAFSON

• First point of contact for the organization-responsible for dissemination of calls throughout the agency
• Made determinations regarding the possibility of providing ABA services to clients who were referred to the agency and clients who submitted intake applications
• Provided resources to families/clients to whom it was deemed that an intake was not possible, to assist them in finding services that could support them
• Coordinated tours for families/clients of five different services locations

Guided families/clients through the entire intake and on-boarding cycle:

-communicated an overview of services, policies and procedures

-collected pertinent information from families, including required documentation

-addressed any questions or concerns from families/clients throughout the intake process

-created and maintained a consistent " procedure for "check-ins"with families/clients during the on-boarding process

• Updated and maintained information on every client in database
• Sent out requests for medical records to a variety of providers
• Established relationships with referring providers
• Conducted extensive research on a multitude of ABA/Neurodiverse providers and supports, and compiled various lists to offer to families/clients
• Developed a variety of templates for use in communication with families/clients via phone, text and email
• Participated in periodic staff meetings

• Responsible for maintaining the health and safety of students in the classroom
• Used knowledge of childhood development to expand the growth of children physically, cognitively, and socially
• Updated reports and records of student attendance, grades, and test scores
• Communicated with parents through emails, newsletters, and phone calls to share current classroom information, assignments, and upcoming events
• Incorporated new technologies, instructional strategies, and teaching requirements to enhance student learning
• Worked closely with fellow teachers and faculty teams to meet student needs
• Organized materials and classroom spaces to boost teaching efficiency and success
• Maintained detailed and accurate class and student documentation to keep records current.

• Visited families with a variety of needs to provide materials and activities to prepare their children for school
• Worked at outreach events to offer information on services available to families in need
• Organized playgroups at various locations for family interactions
• Worked with clients to identify their specific issues potential support options
• Maintained thorough records and produced detailed reports on client visits and histories
• Referred individuals to wide range of public and private agencies based on individual needs to obtain necessary assistance
• Participated in seminars and additional training to expand knowledge and skills
• Assisted team members and managers with tasks to maintain productivity and meet project milestones.

• Sorted, organized, and maintained office records
• Collected documents to be filed from departments and staff
• Returned pulled files to proper locations to maintain easy staff access
• Modified, improved, and implemented new filing systems
• Earned $500 bonus for creating new filing system.