Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristen Hadaway

Monroe,GA

Summary

Savvy Business Operations Analyst eager to apply both mathematical acumen and common-sense wisdom to improving ongoing business processes. Dedicated to providing maximum results while working within tight budget constraints. Skilled at adapting required tasks to available resources for optimal outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Business Operations Analyst

Grady Memorial Hospital
12.2022 - Current
  • Monitored RN contract labor OT metrics to detect and correct deficits in compliance with standard operating procedures.
  • Created new procedures to streamline barcode scanning compliance by minimizing average completion times and reducing failure rates.
  • Created standardized statistical models for use in enhancing and streamlining reporting processes.
  • Developed financial and business analyses using software such as Epic, Kronos and Qlikview.
  • Reduced RN contract labor by 73% within a 12-month period.
  • Assisted in developing an enhanced ED operations dashboard called Tableau.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Gathered, documented, and modeled data to assess business trends.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Provided performance analysis for charge reconciliation, informing senior decision-makers of vital profit metrics.
  • Participated in special and emergent projects, adapting quickly to shifting financial realities to produce exceptional outcomes.
  • Contributed to annual budget preparation by providing variance reporting and analysis.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.

Revenue Charge Capture Specialist

Grady Memorial Hospital
11.2010 - 12.2022
  • Worked with clinical departments to maintain complete, accurate and compliant charge capture functions.
  • Reviewed billing sheets to obtain daily service charges.
  • Audited and corrected billing and posting documents for accuracy.
  • Provided daily, weekly and monthly data analytics to senior leadership.
  • Captured and reviewed critical care charges for the emergency department.
  • Captured and reviewed trauma activations for the emergency department.

Office Assistant

The RADCO Companies
10.2008 - 02.2010
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.

Office Assistant

Benedict Financial Advisors
12.2004 - 07.2008
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.

Education

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
10.2023

Associate of Science - Business Administration

Georgia Perimeter College
Decatur, GA
04.2004

High School Diploma -

Monroe Area High School
Monroe, GA
06.1998

Skills

  • Risk Assessment
  • Data Collection
  • Business Process Mapping
  • Trend Analysis
  • Business Analysis
  • Client Relationship Management
  • MS Office
  • Problem Resolution
  • Problem-Solving
  • Flexible and Adaptable
  • Quality Assurance
  • Organizational Skills
  • Self-Directed
  • Customer Service
  • Social Perceptiveness
  • Decision-Making
  • Team Building
  • Organization and Time Management
  • High attention to detail

Accomplishments

  • Monitored and reduced RN contract labor by 73% within a 12-month period, saving the organization approximately $700,00 a week.
  • Monitored and reduced RN contract labor over-time.
  • Designed a charge reconciliation process and trained leaders resulting in increased revenue for the organization.
  • Assisted in the design and development of a new operations software tool, Tableau.
  • Discovered approximately $15 million in charges mapped incorrectly to a cost enter and led the mapping correction.
  • Promoted from Charge Revenue Capture Specialist to Business Operations Analyst in December of 2022.
  • Partnered with senior leadership in implementing a new emergency department visit charge that resulted in increased revenue of approximately $2 million for the organization.


Timeline

Business Operations Analyst

Grady Memorial Hospital
12.2022 - Current

Revenue Charge Capture Specialist

Grady Memorial Hospital
11.2010 - 12.2022

Office Assistant

The RADCO Companies
10.2008 - 02.2010

Office Assistant

Benedict Financial Advisors
12.2004 - 07.2008

Bachelor of Science - Business

University of Phoenix

Associate of Science - Business Administration

Georgia Perimeter College

High School Diploma -

Monroe Area High School

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Kristen Hadaway