Kristen Hager
Broken Arrow,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Quality Engineer
Accurus Aerospace
Tulsa, OK
01.2018 - Current
- Developed and implemented quality assurance procedures to ensure regulatory compliance.
- Conducted root cause analysis on production issues related to non-conforming products.
- Evaluated customer feedback and complaints to identify areas of improvement in product quality.
- Performed auditing activities to verify adherence to established quality standards.
- Reviewed manufacturing processes, technical documents and test results for accuracy and completeness.
- Provided training and guidance to staff on quality systems, tools, methods and techniques.
- Collaborated with other departments for process improvements.
- Monitored supplier performance by reviewing inspection reports, analyzing trends and resolving discrepancies.
- Created comprehensive reports highlighting key findings regarding product quality levels.
- Investigated customer returns and complaints utilizing problem solving techniques such as 8D or 5 Why Analysis.
- Ensured proper documentation of corrective actions taken following internal audits or customer complaints.
- Maintained current knowledge of relevant regulations pertaining to quality management systems.
- Developed Key Performance Indicators for measuring overall performance of the Quality Assurance Department.
- Coordinated with suppliers on corrective action plans when necessary due to non-conformance issues.
- Inspected finished products prior to shipment using appropriate testing equipment or instruments.
- Assisted with internal audits conducted by external agencies or third parties.
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Performed root cause analysis for detected faults and developed corrective actions.
- Demonstrated strong knowledge of company standards and protocols during inspections.
- Built lasting rapport with clients and vendors to foster satisfaction and loyalty.
Quality Engineer
PCC Aerostructures - Walden's Machine
Tulsa, OK
06.2009 - 12.2017
- Developed and implemented quality assurance procedures to ensure regulatory compliance.
- Conducted root cause analysis on production issues related to non-conforming products.
- Evaluated customer feedback and complaints to identify areas of improvement in product quality.
- Performed auditing activities to verify adherence to established quality standards.
- Provided training and guidance to staff on quality systems, tools, methods and techniques.
- Collaborated with other departments such as engineering and production for process improvements.
- Monitored supplier performance by reviewing inspection reports, analyzing trends and resolving discrepancies.
- Investigated customer returns and complaints utilizing problem solving techniques such as 8D or 5 Why Analysis.
- Coordinated with suppliers on corrective action plans when necessary due to non-conformance issues.
- Inspected finished products prior to shipment using appropriate testing equipment or instruments.
- Assisted with internal audits conducted by external agencies or third parties.
- Managed a team of Quality Inspectors responsible for monitoring incoming material inspections.
- Performed root cause analysis for detected faults and developed corrective actions.
- Demonstrated strong knowledge of company standards and protocols during inspections.
- Built lasting rapport with clients and vendors to foster satisfaction and loyalty.
Quality Technician
PCC Aerostructures - Walden's Machine
Tulsa, OK
06.2005 - 06.2009
- Conducted root cause analysis on non-conforming parts, identified corrective actions, and reported findings to management.
- Maintained records of all inspection activities, including reports and data collection sheets.
- Provided technical support to other departments regarding product quality issues.
- Investigated customer complaints about product defects or deviations from specified requirements.
- Participated in continuous improvement initiatives such as Lean Manufacturing practices.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Assisted with correcting systemic problems in order to eliminate errors.
Education
Associate of Applied Science - Quality Control
Tulsa Community College
Tulsa, OK05.2016
Skills
- Documentation and Reporting
- Quantitative Analysis
- Process Mapping
- Root Cause Analysis
- Failure Investigation and Analysis
- Attention to Detail
- Team Collaboration
- Project Scheduling
- Configuration and Troubleshooting
- Critical Thinking
- Issue Resolution
- Risk Mitigation
- Continuous Improvement
- Team Leadership
- Regulatory Compliance
- Performance Metrics
- Relationship Building
- Risk Management
- Decision-Making
- Root Cause Identification
- Quality Processes
- Corrective Action Planning
- Multitasking and Organization
Certification
- Lean Six Sigma Green Belt Certified
- AS9100 Rev D Internal Auditor Certified
Timeline
Senior Quality Engineer
Accurus Aerospace
01.2018 - Current
Quality Engineer
PCC Aerostructures - Walden's Machine
06.2009 - 12.2017
Quality Technician
PCC Aerostructures - Walden's Machine
06.2005 - 06.2009
Associate of Applied Science - Quality Control
Tulsa Community College
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