Kristen Hall
Bradford
Summary
Dynamic and dedicated professional seeking a full-time position that leverages strong capabilities as a reliable team member. Committed to positively contributing to the organization while embracing opportunities for growth and development. Eager to build a long-term career with a company that values dedication and fosters professional advancement. Prepared to bring enthusiasm and a strong work ethic to drive success within the team.
Overview
13
13
years of professional experience
Work History
RECOVERY DEPARTMENT SUPERVISOR
Summit Management Group
07.2023 - Current
- Lead and provide direction for team members
- Monitor team performance and give guidance when needed
- Assist in escalated customer, dealer, and driver issues
- Review all time off requests and approved time cards each week
- Handle end of month reporting and processes
- Train new employees
- Monitor recorded call logs
- Perform regular meetings with team members to identify errors to maintain goal structure
- Attend scheduled meetings with fellow supervisor, direct manager, and general manager
- Travel for business meetings, conferences, and events for new business
RECOVERY DEPARTMENT LEAD
Summit Management Group
10.2022 - 07.2023
- Responsible for moving accounts around for settlement purposes
- Assisted the department with questions and being a buffer between the team and the supervisor/manager.
- Helped with end of month processes
- Trained all new employees entering the department
- Took escalated phone calls
- Assisted the supervisor/manager with any project needing completed at the time.
- Managed the Canada accounts for the legal department
- Assisted in making new spreadsheets for upcoming months
- Assisted employees by being in a call queue daily
RECOVERY DEPARTMENT DRIVER SPECIALIST
Summit Management Group
10.2019 - 10.2022
- Responsible for overseeing driver schedules
- Reached company goals set for the department
- Created invoices and pay drivers daily
- Moved accounts through the inventory system
- Submitted accounts for the legal department and determine recovery options for assets that have gone through that process
- Answered customer calls via phone queue pertaining to the department
- Communicated with drivers regarding pick-ups and scheduling
- Maintained google spreadsheets with company data
- End of month processes: Finalizing numbers, quickbooks, and percentages
CUSTOMER SERVICE REPRESENTATIVE
Advance Financial
01.2018 - 01.2019
- Reported directly to the Branch Manager
- Oversaw opening and closing procedures
- Ran daily reports on the store’s metrics
- Completed business trackers for the store’s hits and misses
- Led weekly team meetings
- Provided in-store audits to ensure compliant performance
- Traveled to other stores and the corporate office to perform certain duties
- Cash handling procedures
- Assisted in schedule production
- Handled check cashing processes
- Familiarized with banking and financial records
- MIT
STORE MANAGER
rue21
01.2013 - 01.2017
- Reported directly to the district manager
- In charge of hiring and training for all employees
- Produced schedules and weekly business plans
- Lead over all departments
- Executed conference calls and reviewed weekly business data
- Maintained audit standards
- Traveled for store meetings for new criteria
- Kept shrink results under control and under company goals
- Aided sister stores with clean ups and remodels
Education
Diploma -
Bradford High School
01.2013
Skills
- Effective employee communication
- Calm and professional situational management
- Staff motivation and development
- Training on new criteria
- Proficient in Google Sheets and Excel
- Skilled in managing assigned responsibilities
- Adaptability for change
Timeline
RECOVERY DEPARTMENT SUPERVISOR
Summit Management Group
07.2023 - Current
RECOVERY DEPARTMENT LEAD
Summit Management Group
10.2022 - 07.2023
RECOVERY DEPARTMENT DRIVER SPECIALIST
Summit Management Group
10.2019 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
Advance Financial
01.2018 - 01.2019
STORE MANAGER
rue21
01.2013 - 01.2017
Diploma -
Bradford High School
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