Kristen Hallquist
Simi Valley,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
National Accounts Manager
Coast To Coast Computer Products, Inc.
02.2021 - Current
- Responsible for developing new customer relationships for the company thru cold calling and email.
- Prepare and deliver sales presentations describing company's products and services to best meet the customer's needs while maximizing revenue
- Prepare and send formal quotes in CRM to current customers and prospects
- Manage all aspects of account. Assist customers with placing orders, processing returns, credit card payment processing, price adjustments, providing shipping status updates, providing copies of invoices/credit memos and anything else needed
- Arrange for service technicians to be dispatched to customer locations to perform repairs, maintenance and trouble shooting as needed.
- Work directly with vendors to obtain availability on inventory and special pricing.
- Built rapport and trust with a prospect which lead to the acquisition of a large 200+ location customer within my first year with the company
Recovery House Manager
BestLife Sober Living Homes
08.2019 - 03.2022
- Managed day to day operations of the home by enforcing rules and providing clients with a safe and encouraging, structured living environment
- Interviewed prospective clients, process intakes of new residents, property searches, conducted UA's, daily house inspections, and assigned weekly chores.
- Supervise the progress of the residents, monitoring the attendance of 12 Step Meeting participation and Sponsorship requirements. Provide counseling and guidance to residents for daily living.
- Conduct weekly house meetings to review progress. Resolve conflict in a timely and professional manner. Work closely with Business Owner and other facility Managers to incorporate a conducive living environment
- Collect and deposit rents
- Take inventory on supplies, keeping up-to-date log and develop regular order. Shop for supplies needed for 3 facilities
- Provide assistance with job
- Increased resident satisfaction through compassionate support, attentive listening, and tailored guidance during their recovery journey.
- Managed financial aspects of the recovery house operations including budgeting, expense tracking, billing, and revenue collection from residents or insurance providers.
Sales Representative (B2B)
Audiotel Leasing, Inc.
11.2016 - 02.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Presented company's products over the phone to key decision makers, answering questions, overcoming objections, and closing the sale
- Maintained up-to-date knowledge of industry trends for informed decision-making during customer interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Acted as closer for up to 10 lead generators on the sales floor
- Consistently met or exceeded quotas in a fast paced environment while providing exceptional customer service
Recovery House Manager
Comfort Recovery IOP, LLC.
08.2018 - 01.2019
- Assisted in creating and implementing new structure and rules of the home alongside Program Director
- Evaluated program effectiveness through regular feedback surveys from residents and staff members, making necessary adjustments to enhance overall functioning.
- Supervised and directed the evening and weekend shifts. Accompanied clients to 12 Step Meetings, appointments, personal errands, and outings in company provided vehicle
- Conducted new client intakes, UA's, property searches. Monitored daily medications.
- Maintained daily observation and progress notes of each client and discussed with Clinical Staff and Program Director. Regularly met with Clinical Staff to discuss care plans to assist with client success in recovery program
Education
High School Diploma -
Valencia High School
Valencia, CA1998
Skills
- Relationship building and management
- B2B Sales
- Basic Computer Skills (MS Office)
- Customer Service
Timeline
National Accounts Manager
Coast To Coast Computer Products, Inc.
02.2021 - Current
Recovery House Manager
BestLife Sober Living Homes
08.2019 - 03.2022
Recovery House Manager
Comfort Recovery IOP, LLC.
08.2018 - 01.2019
Sales Representative (B2B)
Audiotel Leasing, Inc.
11.2016 - 02.2021
High School Diploma -
Valencia High School
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