Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Kristen Hammack

Goode,VA

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

7
7
years of professional experience

Work History

Admissions Evaluator

Liberty University Online
09.2020 - 09.2023
  • Streamlined the evaluation process for increased efficiency, leading to faster decision making.
  • Conducted thorough research on industry trends and benchmarks, resulting in more accurate evaluations.
  • Collaborated with cross-functional teams to ensure comprehensive evaluations and recommendations.
  • Mentored junior evaluators, enhancing their skills and boosting team performance.
  • Presented concise evaluation reports to management, supporting strategic decision-making processes.
  • Improved stakeholder satisfaction by delivering timely and accurate evaluations on a consistent basis.
  • Assisted in developing organizational policies and procedures related to evaluation practices, ensuring compliance with industry standards.
  • Participated in ongoing professional development activities to stay current on best practices in the field of evaluation.
  • Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.

Postal Specialist

Liberty University
05.2016 - 05.2020
  • Improved mail processing efficiency by implementing organized sorting and distribution systems.
  • Enhanced customer satisfaction by providing timely and accurate delivery of mail and packages.
  • Streamlined mail handling procedures for faster processing times and increased productivity.
  • Maintained a safe work environment with proper handling of equipment and adherence to postal regulations.
  • Collaborated with team members to ensure efficient completion of daily tasks and optimal workflow.
  • Assisted customers with their mailing needs, offering knowledge on postage rates, services, and shipping options.
  • Managed sensitive materials responsibly, ensuring the confidentiality and security of all mail items.
  • Handled high volumes of incoming and outgoing mail, prioritizing accuracy and timeliness in all deliveries.
  • Identified opportunities for process improvement within the postal system, contributing ideas for enhanced efficiency.
  • Conducted regular inventory checks on supplies and equipment, maintaining adequate stock levels at all times.
  • Balanced workload effectively between sorting, organizing, delivering, and customer service responsibilities.
  • Developed strong rapport with customers through friendly interactions and prompt resolution of any issues or concerns.
  • Trained new employees on company policies, best practices, safety protocols as well as proper use of postal equipment.
  • Maintained accurate records of incoming/outgoing shipments while ensuring correct documentation per USPS regulations.
  • Promoted a positive work environment by fostering teamwork and clear communication among colleagues.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
05.2016

Associate of Arts - General Studies

Southside Virginia Community College
Alberta, VA
05.2014

Skills

  • Data Interpretation
  • Analytical Reasoning
  • Project Evaluation
  • Organizational skills
  • Team collaboration
  • Time management
  • Cross-functional collaboration
  • Attention to detail
  • Critical thinking
  • Effective communication
  • Documentation and Recordkeeping

Volunteer Experience

  • Volunteer work and passions include Student Behind our Military of which I was part of during my undergraduate studies. It focused on activities surrounding the military and veteran community in and around the Lynchburg area.
  • Additionally, I have participated in multiple “boot drives” for firefighters and emergency medical services in respect to my father who has worked in fire and EMS for many years in Virginia.

Timeline

Admissions Evaluator

Liberty University Online
09.2020 - 09.2023

Postal Specialist

Liberty University
05.2016 - 05.2020

Bachelor of Science - Psychology

Liberty University

Associate of Arts - General Studies

Southside Virginia Community College

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Kristen Hammack