KRISTEN HAMPTON

• Stocked designated items on shelves, end caps and displays.
  
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  
• Moved merchandise pallet jacks.
  
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  
• Removed all boxes and related trash from sales floor and taken to warehouse to be processed through compactors.
  
• Processed between 30 to 60 cases per night, depending on size of truck shipment
  
• Often managed 2 aisles to assist when short staffed

• Built and maintained strong partner relationships for smooth, cost-effective logistics.
  
• Determined most effective routing of household goods to service member locations.
  
• Coordinated assignment of 5-10 delivery agents to ensure on time delivery of service members' goods.
  
• Negotiated contracts with carriers to secure optimized rates.
  
• Worked closely with personnel, customers, and contractors to resolve problems.
  
• Worked with service providers to resolve issues and correct delays.

Manages trailer network in assigned region to ensure optimal trailer supply in everymarket.

Monitors inactive trailers at customer and terminal locations.Identifies trailers available for assignment and coordinates equipment re-positions toensure trailer pool requirements are met.

Oversees the recovery of abandoned, towed, damaged and/or missing trailers in assignedregion; coordinates the movement of these trailers to predetermined locations.

Updates tracking spreadsheets to monitor costs and track movementEnsures trailer project requirements are being met by agreed upon timelines.

Refines and updates business skills and experience through work assignments.

Maintains a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands andexpectations.

Proactively works to assist others in achieving the organization's objectives..

Anticipated and facilitated problem resolution on all load issues to meet or exceed totalsatisfaction of customers.

Developed and grew customer relationships while assisting in balancing the freightcapacity.

Ensured customers' needs were being met in a timely manner while maximizing onadditional opportunities for Swift.

Committed to, received and accurately entered detailed customer load informationInput all load information to the system accurately.

Ensured customer information was accurate and current.

Monitored and traced loads and provided necessary follow up to customer such as latepickups and/or deliveries.

Participated on all service orientated conference calls for assigned account/customer.

Expedited the billing process by managing and clearing assigned user discrepancy queueMaintained a positive work atmosphere by acting and communicating in a manner whichfacilitated the success of business operations to meet company and customerrequirements.

Managed all invoices by recording, submitting and approving payment in WorkFlow.

Created and updated Excel spreadsheets for billing and tracking.

Created and updated SOPs for all Ocean Container processes

Managed two assigned accounts, special projects and Swift Transportation overflowfreight by brokering to over 20 outside service providers.

Communicated effectively and professionally with customer, service providers,operational personnel, and management of all levels.

Monitored and traced shipments from pick up to delivery, notifying the customer of service issues.

Anticipated and facilitated problem resolution on all shipment issues to meet or exceedtotal satisfaction of customers and service provider.