Kristen Harloff
San Antonio,TX
Summary
Highly skilled Client Advisor with substantial background in cosmetics, dental, and skincare industries. Proven track record in providing comprehensive beauty consultations, tailored product recommendations, and effective sales strategies. Expertise in customer relations, promotional support, and clinical environments. Adept at building relationships, cultivating partnerships, and growing profit channels. Strong background in laser treatments, dental assistance, and volunteer coordination. Customer-oriented professional with several years of experience in service-based retail and patient-based environments.
Overview
15
15
years of professional experience
Work History
Professional Laser Technician/Beauty Advisor Owner
Cabot
Cabot, Arkansas
03.2021 - 11.2022
- Collaborated with physicians and healthcare professionals to develop customized treatment plans for patients
- Performed laser hair removal and body contouring procedures adhering to safety protocols
- Maintained HIPAA compliance when handling sensitive patient information
- Conducted research on new laser technologies, products, and services to stay current in the field
- Educated patients about treatments, potential side effects, and post-treatment care
- Managed inventory levels of supplies necessary for treatments, ordering as needed
- Evaluated existing financial systems for efficiency improvements
- Developed financial models for forecasting future cash flows and profitability
- Oversaw full accounting cycle and prepared applicable financial statements
- Analyzed market trends to make recommendations regarding pricing decisions and product line changes
- Developed promotional materials such as brochures and flyers advertising laser treatments
Laser Technician
Nirvana Medspa
Little Rock, AR
10.2020 - 03.2021
- Performed laser hair removal, skin resurfacing, wrinkle reduction, and photo-rejuvenation procedures
- Provided body contouring services using devices such as CoolSculpting, Microneedling, Tattoo Removal, and Laser Resurfacing
- Conducted non-invasive body contouring procedures
- Built relationships with customers through friendly interactions and professional demeanor
- Assisted with the development and implementation of clinic policies and procedures
- Provided training to new employees on standard operating procedures
- Prepared the operating room, set up equipment, and ensured sterility of instruments
- Maintained inventory of supplies, medications, and other materials needed for treatment
- Kept accurate records of all treatments performed on each patient
- Performed skin analysis and facial treatments, including microdermabrasion and chemical peels
- Administered topical anesthetics prior to certain treatments
Volunteer Coordinator
Northpoint Church
Springfield, MO
12.2010 - 09.2012
- Developed and implemented volunteer recruitment plans and training programs
- Managed volunteer schedules, assignments, and logistics for organizational events and programs
- Collaborated with local partners and stakeholders on outreach initiatives
- Evaluated feedback and monitored volunteer performance to recognize achievements and identify areas for improvement
- Led volunteer committee meetings and new volunteer orientations
- Facilitated communication between staff members and volunteers, resolving conflicts as needed.
- Ensured proper recognition of volunteer efforts through awards and certificates
- Coordinated onboarding and orientation for new volunteers
- Utilized social media and other digital tools to recruit volunteers and promote opportunities
- Liaised with department heads to assess volunteer needs and align resources effectively
Dental Assistant
Branson Dental Office
Branson, Missouri
10.2009 - 03.2012
- Assisted dentist in providing dental treatments and procedures
- Prepared dental materials such as amalgam, composite resin, impression material, and cements
- Took digital X-rays using radiographic equipment
- Educated patients on proper oral hygiene techniques and habits
- Performed administrative duties such as scheduling appointments and updating patient records
- Sterilized instruments and maintained a clean, organized environment
- Fabricated temporary crowns and bridges from impressions
- Took preliminary impressions of patient teeth
- Applied sealants and protective coatings to teeth
- Documented patient records with procedures performed and added notes to charts
- Gathered and reviewed patient records, data, and health history
- Provided chair-side assistance during dental examinations and procedures
- Explained dental services and payment plans to help patients make informed decisions
- Created and fit dental appliances for patients, adjusting as necessary
Front Desk Supervisor
La Quinta
Springfield, MO
07.2007 - 08.2010
- Supervised daily front desk operations, including check-ins, checkouts, and reservations
- Resolved customer complaints and provided excellent customer service
- Managed staff schedules and performance, providing feedback and mentorship
- Processed payments, performed cashiering duties, and balanced hotel accounts
- Coordinated with other departments to ensure smooth operations
- Implemented strategies for improving customer service standards
- Maintained up-to-date knowledge of hotel services, features, and local attractions
- Created weekly schedules for front desk staff according to business needs
- Developed policies and procedures related to front desk operations
- Reviewed daily reports on occupancy levels, rate of rooms sold, and revenue totals
- Directed front desk operations with focus on hotel reputation, staff productivity, and operational efficiency
- Collaborated with staff to meet incoming guest needs and maximize satisfaction
Education
LASER CERTIFICATION -
National Laser Institute
Houston, TX09.2020
Master of Arts in Healthcare Management -
Colorado Technical University
Colorado Springs, CO06.2019
Bachelor of Arts in Health and Wellness -
Ashford University
San Diego, CA08.2016
Dental Assistant Certification -
Vatterott College - Joplin
Joplin, MO09.2010
Skills
- Customer Support & Engagement
- Cross-Functional Communication
- Performance Optimization
- Product Demonstrations
- Brand Awareness
- Appointment Scheduling
- Organization and Multitasking
- Team Collaboration
- Client Relationship Building
- Beauty Trends & Quality Assurance
- Business Administration
- Employee Coaching and Mentoring
- Conflict Resolution
- Critical Thinking
- Organizational Abilities
- Schedule Management
- Policy Administration
- HIPAA Compliance
- Financial Management
- Inventory Control
Timeline
Professional Laser Technician/Beauty Advisor Owner
Cabot
03.2021 - 11.2022
Laser Technician
Nirvana Medspa
10.2020 - 03.2021
Volunteer Coordinator
Northpoint Church
12.2010 - 09.2012
Dental Assistant
Branson Dental Office
10.2009 - 03.2012
Front Desk Supervisor
La Quinta
07.2007 - 08.2010
LASER CERTIFICATION -
National Laser Institute
Master of Arts in Healthcare Management -
Colorado Technical University
Bachelor of Arts in Health and Wellness -
Ashford University
Dental Assistant Certification -
Vatterott College - Joplin
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