Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kristen Harris

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. A motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

9
9
years of professional experience

Work History

Sales Associate Specialist

Old Navy
10.2022 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.
  • Assisted management in developing marketing strategies that effectively showcased products and promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.

Fast Food Crew Trainer

Wendy's Restaurant
01.2022 - 09.2022
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Assisted management with inventory control tasks such as tracking usage rates and identifying trends to help minimize waste and costs.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.

Lead Summer Camp Counselor

Victory World Christian School
05.2015 - 07.2018
  • Assisted camp directors in improving programming for increased camper satisfaction and retention.
  • Enhanced camper experience by developing and implementing creative and engaging activities.
  • Led group sessions focused on team building, communication skills, and problem-solving for overall personal growth.
  • Managed daily schedules to ensure a balanced mix of educational, recreational, and social activities for campers.
  • Collaborated with fellow counselors to design age-appropriate lesson plans that catered to individual camper needs.
  • Coordinated special events such as talent shows or themed days to provide memorable experiences for campers.
  • Built rapport with families during check-in/check-out procedures for a seamless registration process.

Education

Associate of Business Administration - Business Administration

Central Piedmont Community College
05.2025

High School Diploma -

Clover High School
05.2022

Skills

  • Loss Prevention
  • Order Processing
  • Display Setup
  • Money Handling
  • Relationship Building
  • Problem-Solving
  • Conflict Resolution
  • Effective negotiation
  • Customer Service
  • Teamwork and Collaboration
  • Retail Store Operations
  • Flexible Schedule

Additional Information

Also assisted in volunteer opportunities at various organizations. Some of the most notable opportunities include a mobile food bank and distribution in cooperation with Atrium Heath and tutoring elementary school students of different grade levels in a one on one and hands on learning experience at Pineville Elementary in cooperation with Heart Math Tutoring and Truist Bank.

Timeline

Sales Associate Specialist

Old Navy
10.2022 - Current

Fast Food Crew Trainer

Wendy's Restaurant
01.2022 - 09.2022

Lead Summer Camp Counselor

Victory World Christian School
05.2015 - 07.2018

Associate of Business Administration - Business Administration

Central Piedmont Community College

High School Diploma -

Clover High School

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Kristen Harris