Kristen Harris
Tecumseh,MI
Summary
Dedicated Customer Service Coordinator with a proven track record at Suburban CDJR of Ann Arbor, showcasing exceptional complaint handling and CRM software proficiency. Excelled in enhancing customer satisfaction and efficiently managing logistics, achieving a significant reduction in wait times. Demonstrates meticulous attention to detail and a customer-focused approach, fostering positive experiences and resolutions.
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
Suburban CDJR of Ann Arbor
02.2019 - 07.2024
- Responded to customer needs through competent customer service and prompt problem-solving
- Coordinated appointments for both service and sales departments by replying to customer inquires.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Followed up with customers after appointments to make sure customers were satisfied with service.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Explained charges, fees, terms of sales, and service agreements to over 20 customers daily.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Waitress
Seva
04.2014 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Tecumseh High School
Tecumseh, MI06-2010
Skills
- Complaint handling
- Customer focus
- Meticulous attention to detail
- Logistics management
- Payment processing
- Customer focused
- Call center experience
- CRM software
- Customer service excellence
- Customer service
- Microsoft outlook, word, and Excel
- Time management
- Problem-solving
Timeline
Customer Service Coordinator
Suburban CDJR of Ann Arbor
02.2019 - 07.2024
Waitress
Seva
04.2014 - 03.2018
High School Diploma -
Tecumseh High School
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