Kristen Haynes
Piggott,AR
Summary
Detail-oriented [Job Title] with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
8
8
years of professional experience
Work History
Remote Billing Specialist
First Collections Services
04.2024 - 01.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Owner/Manager
Spring Valley Resort
10.2018 - 08.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Retail Merchandiser
Premium Retail Services Inc
04.2018 - 10.2019
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
Inline Packer
Anchor Packaging
09.2016 - 04.2017
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Education
No Degree - Business Administration
Three Rivers Community College
Poplar Bluff,MOGED -
Bridgeport High School
Bridgeport, TX05-2012
Skills
- Billing systems and software
- Customer engagement
- Invoice processing
- Customer service
Timeline
Remote Billing Specialist
First Collections Services
04.2024 - 01.2025
Owner/Manager
Spring Valley Resort
10.2018 - 08.2023
Retail Merchandiser
Premium Retail Services Inc
04.2018 - 10.2019
Inline Packer
Anchor Packaging
09.2016 - 04.2017
No Degree - Business Administration
Three Rivers Community College
GED -
Bridgeport High School
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