Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Headley

Clanton,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Lead Sales Key Holder

Dollar General
08.2020 - 09.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Isabella High School
Maplesville, AL
05.2018

Skills

  • Safety Enforcement
  • Resource Allocation
  • Cash Handling
  • Resource Management
  • Employee Scheduling
  • Front-End Operations
  • Facility Safety
  • Stocking and Cleaning
  • Customer Service
  • Bank Deposits
  • Team Member Development
  • Staff Training
  • Store Recovery Processes

Timeline

Lead Sales Key Holder

Dollar General
08.2020 - 09.2023

Isabella High School

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Kristen Headley