Kristen Heide
East Haven,CT
Summary
Experienced administrative professional recognized for gathering and synthesizing detailed information, improving policies and procedures in all business areas and managing multiple budgets and complex projects.
Overview
10
10
years of professional experience
Work History
Grant Compliance Director
CENTRAL CONNECTICUT COAST YMCA
12.2023 - 05.2024
- Managed programmatic and financial reporting requirements for 40+ grants
- Developed and monitored project budgets to ensure compliance with local, state and federal regulations
- Evaluated progress against target milestones and recommended modifications that align with grant and organizational goals
- Prepared grant-related work papers and schedules for internal audit
- Acted as primary liaison between corporate office and grant agency staff, managed timely submission of quarterly data and expense reports
- Performed month-end financial duties including submission of grant-related general ledger entries
- Partnered with program directors to analyze current compliance and reporting processes
- Increased operational efficiency with the implementation of monthly budget reviews with program and operations directors
- Identified system and process improvements in order to facilitate a more streamlined grant management process; conducted site visits when required.
Director of Administration
PLANNED PARENTHOOD FEDERATION OF AMERICA
04.2021 - 07.2023
- Promoted from Associate Director to Director role, joining department leadership team September 2022
- Supported VP, Quality Care & Health Equity in this newly created department
- Prepared and managed $1.5M annual budget that funded evidence-based, health equity-focused projects and initiatives
- Oversaw all department administrative processes and managed a team of three full-time administrative staff
- Designed and implemented multiple foundational administrative processes, including pay order management, supply management and RFP submissions
- Collaborated with leadership team to set goals, strategically identify priorities and consolidate multiple budgets and operational processes
- Facilitated working sessions to implement operational and budget management systems that tracked and improved contract, vendor and invoicing workflows
- Implemented expense reimbursement workflows that increased turnaround time for individual payments and expense reports by 40%
- Created standardized templates for fiscal year planning
- Assisted in the planning of department organizational structure; identified jobs roles and titles
- Engaged with senior leadership to build core administrative team
- Created a departmental onboarding template to ensure compliance with internal policies and procedures
- Mentored and evaluated staff; provided feedback to develop staff knowledge, skills and abilities
Administrative Manager
PLANNED PARENTHOOD FEDERATION OF AMERICA
08.2017 - 03.2021
- Managed multiple concurrent projects and oversaw project-specific budgets
- Drafted meeting agendas, reference materials and project status reports
- Partnered with senior director to manage risks and evaluate progress and outcomes
- Trained a team of six clinicians to integrate project deliverables into organizational goal tracking system
Project Coordinator
PLANNED PARENTHOOD FEDERATION OF AMERICA
11.2016 - 07.2017
- Provided administrative support to five clinical subject matter experts who supported 50+ health centers nation-wide.
Business Analyst, Project Management Office
MAGNACARE ADMINISTRATIVE SERVICES
01.2014 - 11.2016
- Supported VP, Corporate Initiatives in communicating and presenting project efforts to senior leadership
- Assisted with the transition to ICD-10 coding systems
- Worked with IT, operations and account management to meet critical go-live date
- Developed business and technical requirement documents to meet regulatory obligations
Education
B.S. - Community Health Services
Hofstra University
Hempstead, NYMBA in Business Administration - Business Administration And Management
Stony Brook University
Stony Brook, NYMPH in Public Health Practice - Public Health
Stony Brook University
Stony Brook, NYEmerging Leaders Cohort - Nonprofit Management
Princeton University AlumniCorps
New York, NY04.2023
Skills
- Administration
- Operations
- Standardization
- Process Improvement
- Project Coordination
- Budget Management
- Contract Management
- Team Management
- Excellent Communication
- Problem-solving abilities
Linkedinprofile
https://www.linkedin.com/in/kristen-heide-mph-mba-4961b880/
Timeline
Grant Compliance Director
CENTRAL CONNECTICUT COAST YMCA
12.2023 - 05.2024
Director of Administration
PLANNED PARENTHOOD FEDERATION OF AMERICA
04.2021 - 07.2023
Administrative Manager
PLANNED PARENTHOOD FEDERATION OF AMERICA
08.2017 - 03.2021
Project Coordinator
PLANNED PARENTHOOD FEDERATION OF AMERICA
11.2016 - 07.2017
Business Analyst, Project Management Office
MAGNACARE ADMINISTRATIVE SERVICES
01.2014 - 11.2016
B.S. - Community Health Services
Hofstra University
MBA in Business Administration - Business Administration And Management
Stony Brook University
MPH in Public Health Practice - Public Health
Stony Brook University
Emerging Leaders Cohort - Nonprofit Management
Princeton University AlumniCorps
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