Kristen Henson
Ripley
Summary
Customer Planner/Scheduler/Material Coordinator with over 3 years of experience. Proficiency in spreadsheets, Office, PowerPoint, and Excel alongside strong multitasking and communication skills. Enhances workflow efficiency, order fulfillment timing, and customer satisfaction. Known for adept inventory management, ensuring flawless operations and coordination across production, warehouse, scheduling, customer service teams.
Overview
11
11
years of professional experience
Work History
Cashier
Walmart
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and help process transactions.
- Worked flexible schedule.
- Operated cash register for cash, check, and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Ftr Wireless
09.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Planner/Scheduler/Material Coordinator
Marvin Windows and Doors
05.2017 - 08.2024
- Assist back end supervisor with running the line and making sure orders are getting ran in order as they have been scheduled
- Assist in other areas of the production department to make sure the daily goal is met
- Develop and implement innovative strategies to optimize the customer planning and scheduling processes, ensuring efficient workflow and timely order fulfillment
- This includes utilizing data analytics to identify trends, forecast demand, and streamline operations for improved customer satisfaction and on-time delivery performance
- Collaborate with cross-functional teams, including production, sales, and customer service, to streamline communication and improve coordination for seamless order fulfillment and customer satisfaction
- Implement continuous improvement initiatives to enhance the efficiency and accuracy of customer planning, scheduling, and material coordination processes
- This includes identifying bottlenecks, analyzing root causes, and implementing corrective actions to optimize resource utilization and minimize lead times for order fulfillment
Pharmacy Technician Trainee
Fred's Pharmacy
06.2015 - 05.2017
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Stocked shelves with pharmaceutical products.
- Received incoming shipments and checked accuracy of orders.
- Ordered supplies from wholesalers or manufacturers when necessary.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
Cashier
Walmart
10.2013 - 06.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stock and organized cashier lane
- Keep area neat and clean
- Completed customer transactions in a timely and friendly matter.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Emergency Medical Responder -
Dyersburg State Community College
03.2022
Associates - Agricultural Business
Dyersburg State Community College
Dyersburg, Tn04.2016
Skills
- Multitasking
- Excel
- Production Coordination
- Problem-solving
- Customer Service
- Materials Management
- Proficient in company specific programs
- Cashier experience
- Customer Assistance
References
- Sandra Maben 731 612 7111
- Phil Hastings, 731 676 5507
- Michael Dowell 731 413 3026
Contact
731 671 5783
Taylorbiggs28@gmail.com
Education and Training
Dyersburg, Tn
Timeline
Cashier
Walmart
01.2025 - Current
Sales Associate
Ftr Wireless
09.2024 - 11.2024
Customer Planner/Scheduler/Material Coordinator
Marvin Windows and Doors
05.2017 - 08.2024
Pharmacy Technician Trainee
Fred's Pharmacy
06.2015 - 05.2017
Cashier
Walmart
10.2013 - 06.2015
Emergency Medical Responder -
Dyersburg State Community College
Associates - Agricultural Business
Dyersburg State Community College
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