Summary
Overview
Work History
Education
Skills
Licensed Real Estate Agent, Michigan,
Timeline
Generic

KRISTEN HENSON

Wixom

Summary

Known for achieving high accuracy rates in processing record requests and data entry ahead of schedule. Exceptional research, organizational, and cataloguing skills. Effective communicator with individuals of all ages. Consistently meets productivity and quality standards to meet deadlines. Quick to grasp software programs. Diplomatic intermediary in problem-solving between organizations and clients. Committed to continuous personal and professional growth, driven by curiosity and passion for learning.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Hometeam Lawn Sprinkler Services
04.2023 - 08.2024
  • Assisted in creating marketing emails, social media posts and direct mail items
  • Coordinated scheduling and logistics for service appointments, enhancing operational efficiency.
  • Managed client communications through phone and email, ensuring timely responses and high satisfaction levels.
  • Prepared detailed reports on service activities, supporting data-driven decision-making for management.
  • Implemented digital scheduling tools to optimize technician assignments and reduce appointment conflicts.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Research Recruitment Specialist

Henry Ford Health System
12.2020 - 12.2022
  • Abstracted data from medical records to determine patient eligibility for Flu/Covid research study.
  • Initiated multiple phone calls daily to qualified patients to enroll participants for the research study.
  • Administered comprehensive questionnaire via phone to patients who agreed to participate in study.
  • Picked up biological specimens from patients who agreed to submit samples and dropped off at lab.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and data protection regulations.

Bill Adjudication Adjuster

Allstate Insurance Company
05.2018 - 02.2019
  • Audited bills received from medical providers to verify correct billing practices and ensure billed amounts and services rendered were usual, reasonable and customary.
  • Built strong relationships with policyholders and providers by consistently demonstrating professionalism, empathy, and effective communication skills.
  • Researched and resolved discrepancies between coded data and supporting documentation from providers
  • Applied coding principles to bills received for verification of correct E/M levels and proper CPT, HCPCS, AND ICD coding.
  • Engaged daily with providers and customers via phone to provide explanation of payments or denials.
  • Advised providers on correct billing practices, enhancing their ability to get properly reimbursed through clear communication and support.

Research Abstract Analyst

Henry Ford Health System
11.2017 - 05.2018
  • Abstracted data from medical records for HAP HEDIS measurement compliance
  • Fulfilled productivity and quality standards consistently
  • Reviewed records both internally and onsite at various healthcare locations throughout metro Detroit
  • Utilized a variety of EMR software systems including Epic, Allscripts, Athena and NextGen
  • Gathered and input information into digital database.

Education

A.A.S. - Health Information Technology

Schoolcraft College
01.2017

Skills

  • Strong history of front facing customer service
  • Verbal and written communication
  • Adept at learning new technologies and software
  • Commitment to continuous improvement through education and personal development
  • Office administration
  • Customer and client relations
  • Critical thinking
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Professional communication
  • Database entry and organization
  • Meticulous attention to detail

Licensed Real Estate Agent, Michigan,

Licensed Real Estate Agent, State of Michigan, March 2025

Timeline

Administrative Assistant

Hometeam Lawn Sprinkler Services
04.2023 - 08.2024

Research Recruitment Specialist

Henry Ford Health System
12.2020 - 12.2022

Bill Adjudication Adjuster

Allstate Insurance Company
05.2018 - 02.2019

Research Abstract Analyst

Henry Ford Health System
11.2017 - 05.2018

A.A.S. - Health Information Technology

Schoolcraft College

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