Kristen Gustafson
Corpus Christi,United States
Summary
Motivated and dedicated individual with a strong desire to contribute to a team and grow within a long-term position. Possessing high standards for work quality, committed to utilizing skills effectively while continuing education. Aim is to be a valuable asset in achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server
Olive Garden
07.2024 - Current
- Worked in a fast paced and high volume restaurant.
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Trained new staff members on restaurant procedures, menu items, and customer service standards
Transportation Management Coordinator
U.S Army Reserves
02.2018 - Current
- Documented inventory on cargo ships
- Input payments into GATES
- Attend classes for training
- Developed standard operating procedures (SOPs) for efficient loading/unloading processes
Retail Merchandiser
Driveline Retail Merchandising
06.2023 - 02.2024
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
Customer Service Representative
Alorica
12.2019 - 09.2020
- Provide information for members on Medicare D
- Order medications for members
- Provide billing services
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High school or equivalent -
Rockport-Fulton High School
Rockport, TX06.2017
Skills
- Proficient in customer service within dining environments
- Microsoft Word beginner
- Proficient in cash transactions
- Proven leadership in military operations
- Customer service
- Team player attitude
- Strong multitasking
- Call management
- Reliability and punctuality
- Telephone etiquette
Certification
- Bartender License
- TABC Certified
- Food Handler Certification
- Secret Clearance
Military Service
- Branch: Army Reserves
- Service Country: United States
- Rank: Sergeant
- February 2018 to Present
Timeline
Bartender/Server
Olive Garden
07.2024 - Current
Retail Merchandiser
Driveline Retail Merchandising
06.2023 - 02.2024
Customer Service Representative
Alorica
12.2019 - 09.2020
Transportation Management Coordinator
U.S Army Reserves
02.2018 - Current
High school or equivalent -
Rockport-Fulton High School
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