Kristen Herrmann
Marietta,GA
Summary
Reliable, top-notch sales professional with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesperson
The Connor Group
11.2021 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Implemented effective sales strategies to maximize revenue generation.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
Bartender and Server
The Place Bar and Grill
01.2013 - 11.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
- Built relationships with vendors to manage orders and negotiate costs.
Education
Bachelor of Science - Kinesiology
Georgia State University
Atlanta, GA06.2022
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06.2008
Skills
- Sales strategy development
- Objection handling
- Up-selling
- Closing Techniques
- Prospecting clients
- Customer Retention
- Performance Improvement
- Revenue Generation
- Teamwork and Collaboration
- Excellent Communication
Certification
- Nutrition Specialist, 01/01/16, Present
- Personal Trainer, 01/01/16, Present
- Weight Loss Specialist, 01/01/18, Present
- First Aid Certification, 01/01/21, Present
- CPR Certification, 01/01/21, Present
Timeline
Salesperson
The Connor Group
11.2021 - Current
Bartender and Server
The Place Bar and Grill
01.2013 - 11.2021
Bachelor of Science - Kinesiology
Georgia State University
High School Diploma -
Capistrano Valley High School
Accomplishments
- Ranked #1 in Southeast for multiple months.
- Successfully launched new acquisition.
- Collaborated with team of 4 in the development of new acquisition.
- Documented and resolved customer service issues which led to higher customer retention and new customers.
- Achieved sales quotas through effectively setting and achieving personal sales goals and assisting in sales team reaching their goals.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
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