Summary
Overview
Work History
Accomplishments
Certification
Timeline
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Kristen Hicks

Ypsilanti,MI

Summary

Amicable, reliable, tenacious and determined. Capable of taking initiative to accomplish tasks single-handedly and as part of a team- Able to stay level-headed in stressful situations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Site Surveyor / Service Technician

Michigan Solar Solutions
12.2022 - 09.2023
  • Diagnosed and troubleshot problems, repairing, and restoring components to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Performed site surveys for potential customers; while maintaining a high level of professionalism, compassion, and a wealth of knowledge. This entailed assessing the interior and exterior of the home from top to bottom; documenting attic space, wiring routes, component options and locations, and flying a drone to provide accurate measurements of proposed layouts. Servicing many different types of solar systems required troubleshooting remotely, obtaining voltages inside inverter, battery, the solar panels, and all wiring under the array. If installing or replacing a system component, I would update firmware as needed, and commission the system. A direct plan of action is written in detail to provide next steps for ordering replacement parts, and courteously following up with customers for turn times as needed.


Solar Technician

Sumpter Solar Services
10.2021 - 09.2022
  • Installed, removed, and maintained Photovoltaic systems on customer homes and land
  • Light electrical and wire management
  • Hi-Lo and Backhoe operator / light trailer pulling

Landscape Artist

Fraleighs Landscape and nursery
03.2021 - 09.2021
  • Laborer; mulching, weeding, planting, delivering, and nursery retail
  • Contributed to creative process through original ideas and inspiration.


Maintenance Groundskeeper

University of Michigan
02.2017 - 01.2021
  • Maintenance
  • Continued customer relations by providing yard cleanup, redesigning of landscape, planting, fertilizing
  • Maintenance of North and Central campus
  • Essential duties include litter and weed removal, pruning and planting of all greenery, mulching, leaf removal, irrigation, plant bed maintenance
  • Operation of Stihl equipment and Grounds vehicles
  • Custodian at BSRB and Natural History Museum.

Chiropractic assistant

East Stadium Chiropractic
01.2014 - 11.2017
  • Assisted Dr. Kroes with patient intakes; blood pressure, vitals, record keeping
  • Billing, coding, and maintained company website.

Server/bartender

Zukey Lake Tavern
03.2008 - 12.2014
  • Responsible for courteously greeting guests, tending the bar and serving patrons
  • Accountable for checking valid ID upon purchase and consumption of alcohol.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.

Accomplishments

NABCEP PVA 012122-014049 • Remote Pilot License 4806104 • OSHA 10 • SolarEdge Certified • Enphase Certified • Iron Ridge Installer Certified • Generac certified

Certification

NABCEP PVA 012122-014049 • Remote Pilot License 4806104 • OSHA 10 • SolarEdge Certified • Enphase Certified • Iron Ridge Installer Certified • Generac certified

Timeline

Site Surveyor / Service Technician

Michigan Solar Solutions
12.2022 - 09.2023

Solar Technician

Sumpter Solar Services
10.2021 - 09.2022

Landscape Artist

Fraleighs Landscape and nursery
03.2021 - 09.2021

Maintenance Groundskeeper

University of Michigan
02.2017 - 01.2021

Chiropractic assistant

East Stadium Chiropractic
01.2014 - 11.2017

Server/bartender

Zukey Lake Tavern
03.2008 - 12.2014

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Kristen Hicks