Kristen Hicks
Township of Hamilton,USA
Summary
Compassionate and dedicated professional with over 6 years of experience in providing high-quality care and fostering a positive, nurturing environment for children. Skilled in supporting children’s emotional, social, and educational development, with a strong focus on safety, communication, and building trust with both children and parents. Adept at creating engaging activities, maintaining structured routines, and addressing the unique needs of each child. Eager to bring strong caregiving skills, patience, and a positive attitude to a childcare position and continue my career path helping others.
Overview
7
7
years of professional experience
Work History
Manager
PJ's Pancake House
Kingston, NJ
11.2023 - Current
- Provide exceptional customer service by greeting and seating guests with a friendly and welcoming demeanor
- Take accurate food and drink orders, ensuring special requests and dietary restrictions are properly communicated to the kitchen staff
- Handle cash and credit card transactions, accurately processing payments and providing receipts
- Maintain cleanliness and organization of tables, dining areas, and service stations
- Collaborate with team members to ensure smooth service and timely delivery of meals
- Adapt to fast-paced environments, effectively multitasking and prioritizing tasks to meet guest expectations
- Demonstrate strong knowledge of menu items, including ingredients, preparation methods, and daily specials
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Childcare Provider
In/out home care
Trenton, New Jersey
01.2020 - Current
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment. Kept premises safe and secure.
Patient Care Assistant
Highpoint Health Center
11.2020 - 01.2023
- Acted as the personal aide to the doctor, undertaking a diverse array of responsibilities including executing errands, meticulously handling mail and billing matters, managing email communications, orchestrating meetings, and upholding the pristine condition of the office
- Played a pivotal role in office management and the maintenance of a well-organized workspace
- Proficiently scheduled and followed up on legal department matters, utilizing software systems such as Chirotouch and Eclipse
- Managed the transfer of critical documentation, such as legal reports, into the Optimaldx system from LabCorp and Quest Diagnostics
- Placing supplement orders for patients through calling or online databases
- Assisted with organizing office outings or traveling plans such as flight, transportation, meetings etc
- Scheduling and following up with patient care; using computer software Chirotouch, eclipse, and advancedmd
- Working closely with the physical therapy department to ensure patients receive the required treatment
- Going over benefits and eligibility through insurance companies to receive patient benefits
Office Manager
Pinebrook Care Center
Manalapan, NJ
12.2019 - 09.2021
- Directed calls efficiently to appropriate destinations, demonstrating effective phone etiquette
- Maintained organized and accessible facility files in the front office, enhancing administrative efficiency
- Handled procurement of medical and office supplies through the On Care system, showcasing administrative resourcefulness
- Displayed resilience by effectively managing tasks during challenging times, including the COVID-19 outbreak, highlighting adaptability and commitment
- Provided valuable support in various aspects, including assisting with meal service, conducting one-on-one activities with residents, and assisting with logistical tasks, exemplifying versatility
- Managed central supplies, ensuring adequate stock of medical supplies, OTC medications, and incontinence supplies, demonstrating inventory management skills
Admissions Assistant
Pinebrook Care Center
Manalapan, NJ
12.2019 - 07.2021
- Collaborated closely with the admissions team to facilitate smooth referral screenings using Allscripts and Fax systems
- Conducted informative facility tours for prospective residents' families and friends, showcasing excellent communication and hospitality skills
- Obtained necessary authorizations from insurance providers, showcasing attention to detail and administrative proficiency
- Maintained precise resident data records in the Visual system, demonstrating strong data management capabilities
- Updated the daily Census with accuracy, ensuring reliable occupancy information for the facility
- Fostered strong relationships with families and residents, emphasizing a customer-focused and welcoming approach
- Contributed to marketing efforts targeted at hospitals and affiliated facilities, showcasing outreach and networking skills
Medical Records Coordinator / Resident Care Rep
Pinebrook Care Center
Manalapan, NJ
12.2019 - 07.2021
- Pull discharge records for filing
- Close out records for physicians to complete
- Review legal requests for records- pull necessary files for approval by DON
- Thinning charts every 3 months
- Perform daily room checks to residents to make sure they are happy with their time at the facility
- Ensure each room is set up appropriately/safely upon arrival of patient
- Deliver a welcome gift/a farewell gift for SAR and LTC residents upon arrival or departure from facility securing a comfortable environment
Inside Sales Representative
The Miami Dolphins
Miami Gardens, FL
06.2017 - 03.2018
- Responsible for making 100+ cold calls daily
- Accumulated $15,716 in revenue for the 2017 season
- Recorded 30 season ticket deposits for the 2018 season
- Successfully coordinated customer outings intended to drive revenue
- Participated in continuous sales training sessions
- Exposure of sales through sales table stands on game days
- Organizing and providing clients with VIP private tours of Hard Rock Stadium
- Working with computer program 'CRM'
Education
BA - Sport Business
University of Mount Union
Alliance, OH05.2017
Skills
- Microsoft offices
- Sales
- Customer Service
- Typing
- Data Entry
- Medical Records
- Marketing
- Cold Calling
- CRM systems/Eclipse/allscripts/artichs
- Cash handling
- Hospitality
- Cross-functional team management
- Quality Control
- Team building
Volunteer work
- Volunteer with the Miami Dolphins Special Teams- Publix 2017
- Volunteer for the Dolphins Cycling Challenge at Zoo Miami 2017
- Volunteer for the Special Olympics 2014
- Volunteer for Home-Front 2010-2013
- Volunteer for the Mercerville Lions Club 2009-2013
Timeline
Manager
PJ's Pancake House
11.2023 - Current
Patient Care Assistant
Highpoint Health Center
11.2020 - 01.2023
Childcare Provider
In/out home care
01.2020 - Current
Office Manager
Pinebrook Care Center
12.2019 - 09.2021
Admissions Assistant
Pinebrook Care Center
12.2019 - 07.2021
Medical Records Coordinator / Resident Care Rep
Pinebrook Care Center
12.2019 - 07.2021
Inside Sales Representative
The Miami Dolphins
06.2017 - 03.2018
BA - Sport Business
University of Mount Union