KRISTEN HOANG
Monterey Park,CA
Summary
To seek and maintain a position that offers professional development utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
Languages
11
11
years of professional experience
Work History
TAP/Operations Supervisor
Victoria Secret & PINK
10.2015 - 09.2026
- Assisted with selling and coaching behaviors, trained new employees and delegated daily tasks.
- Prioritized urgent customer support issues while balancing storefront operational needs and general customer service duties.
- Contributed to development of merchandising and sales strategies to drive engagement.
- Managed visual merchandise, brand guides/floorsets, and processing shipment.
- Operated POS system and managed cash handling during customer transactions. Handled cash flow, openings and closing procedure
- Managing payroll.
- Managed urgent customer support while overseeing store operations.
- Maintained up-to-date knowledge of company policies to effectively communicate with concerns about available resolutions.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Pediatrician Doctor
Dr. Berwyn Lin's Office
05.2023 - 10.2023
- Provided customer service by greeting callers.
- Maintained accurate patient files and records to support efficient healthcare delivery
- Organize and properly store away files
- Managed payment processing for patients and insurance companies to ensure timely billing
- Scheduled appointments for patients based on availability and needs to optimize clinic workflow
Cashier
Dollar Tree Department Store
02.2017 - 07.2018
- Managed registers and cash flow during opening and closing procedures to ensure smooth operations.
- Evaluated checkout lane presentation and directed team members to maintain cleanliness.
- Counted drawers accurately at start and end of each shift to ensure financial accountability.
- Restocked sales aisles proficiently and maintaining cleanliness.
Shift Lead
Panda Express
10.2015 - 08.2016
- Trained new employees and delegated daily tasks to enhance team efficiency
- Managed registers and cash flow, overseeing opening and closing procedures to ensure accuracy
- Maintained clean, organized production areas to prevent violations and reduce work delays
- Provided costumer service
Education
Associate of Arts - Sociology
Mt. San Antonio College
Walnut, CA06.2018
High School Diploma -
Los Altos High School
Hacienda Heights, CA05.2014
Skills
- Merchandise Expertise
- Conflict Resolution
- Leadership
- Performance feedback
- Time Management
- Organization
- Analytical Skills
- Collaboration
- Adaptability
- Flexibility
Languages
English
Cantonese
Timeline
Pediatrician Doctor
Dr. Berwyn Lin's Office
05.2023 - 10.2023
Cashier
Dollar Tree Department Store
02.2017 - 07.2018
TAP/Operations Supervisor
Victoria Secret & PINK
10.2015 - 09.2026
Shift Lead
Panda Express
10.2015 - 08.2016
Associate of Arts - Sociology
Mt. San Antonio College
High School Diploma -
Los Altos High School