KRISTEN HODGES
Chattanooga,TN
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
13
13
years of professional experience
Work History
Director of Human Resources
TE Properties
Chattanooga, TN
11.2023 - Current
- Advised senior leadership on organizational structure changes affecting the workforce.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
- Developed training programs to improve staff development opportunities.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Analyzed employee data to identify trends and potential areas of improvement.
Human Resources Business Partner
Lowe's Home Improvement
Chattanooga, TN
01.2021 - 11.2023
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Oversaw recruitment, interviewing, hiring and onboarding of new management staff.
- Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
HUMAN RESOURCES BUSINESS PARTNER
TARGET
Nashville, TN
03.2019 - 01.2021
- Recruited qualified candidates for open positions following established hiring practices
- Identified and developed pipeline of talent through succession planning tools and best practices
- Worked with direct reports to develop and implement action plans, improving operating results
- Created an efficient system for tracking employee grievances filed against the district
- Analyzed job duties and developed job descriptions for all positions within the district
- Assisted managers in developing strategies for motivating employees through performance evaluation systems
- Designed an effective orientation program for new employees that included introductions to company culture, policies and procedures
- Participated in investigations of workplace incidents involving harassment or discrimination allegations.
STORE MANAGER
VS&CO
Dover, DE
01.2017 - 03.2019
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
ASSISTANT STORE MANAGER
WAL-MART
Bentonville, AR
05.2012 - 01.2017
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Implemented loss prevention strategies, alleviating shrink
- Created and distributed training materials to staff members
- Set sales targets and budgets for team leads and employees to follow
- Interviewed and hired prospective employees according to team needs
- Utilized data to identify sales opportunities and maximize profits
- Communicated performance issues to develop performance improvement plans.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A -
UNIVERSITY OF ARKANSAS
06.2013
BACHELOR - BUSINESS
UNIVERSITY OF ARKANSAS
05.2011
ASSOCIATE - BUSINESS
CHESAPEAKE COLLEGE
05.2010
Skills
- Strategic Planning
- Improving Employee Engagement
- Data Analytics
- Optimizing Performance
- Policy Implementation
- Employee Retention
- Legal Compliance
- Planning Policy Integrations
- Employee Relations
- Talent Recruitment
Timeline
Director of Human Resources
TE Properties
11.2023 - Current
Human Resources Business Partner
Lowe's Home Improvement
01.2021 - 11.2023
HUMAN RESOURCES BUSINESS PARTNER
TARGET
03.2019 - 01.2021
STORE MANAGER
VS&CO
01.2017 - 03.2019
ASSISTANT STORE MANAGER
WAL-MART
05.2012 - 01.2017
MASTER OF BUSINESS ADMINISTRATION (M.B.A -
UNIVERSITY OF ARKANSAS
BACHELOR - BUSINESS
UNIVERSITY OF ARKANSAS
ASSOCIATE - BUSINESS
CHESAPEAKE COLLEGE
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