Kristen Hodges
Floyd,IN
Summary
Dynamic small business owner with a proven track record at CK Custom Coats, excelling in customer relations and operational management. Skilled in developing marketing strategies and training staff, I enhance brand visibility and foster strong client relationships. Proficient in QuickBooks and Microsoft Office, I drive efficiency and quality in all projects.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
17
17
years of professional experience
Work History
Owner/Manager
CK Custom Coats
03.2022 - Current
- Managed production schedules to ensure timely delivery of projects.
- Oversaw quality control processes to maintain high standards in finished products.
- Developed marketing strategies to increase brand awareness and customer engagement.
- Trained and mentored new staff on production techniques and customer service practices.
- Develop proposals and contracts that increased repeats business and local visibility
- Oversaw day day-to-day operations, scheduling, client communication, and estimates for residential and commercial painting projects
Cashier
Village Vendors
04.2020 - 03.2022
- Processed transactions efficiently using point-of-sale systems.
- Managed cash register operations and balanced cash drawers daily.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate product inventory levels through regular stock checks.
- Trained new staff on cashier procedures and company policies.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Deli Manager/ Assistant Manager
Save A Step
08.2008 - 05.2015
- Oversaw daily deli operations, ensuring compliance with food safety standards and quality control measures.
- Trained and mentored team members on product knowledge, customer service techniques, and operational procedures.
- Managed inventory levels, utilizing point-of-sale systems to track sales trends and optimize stock replenishment.
- Developed promotional strategies to enhance product visibility and increase customer engagement in deli offerings.
Education
High School Diploma -
WM Borden High School
Borden, INNo Degree - Occupational Therapy
Ivy Tech
Sellersburg, INSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Microsoft word
- Microsoft Excel
- Quickbooks
- Microsoft Office
Timeline
Owner/Manager
CK Custom Coats
03.2022 - Current
Cashier
Village Vendors
04.2020 - 03.2022
Deli Manager/ Assistant Manager
Save A Step
08.2008 - 05.2015
High School Diploma -
WM Borden High School
No Degree - Occupational Therapy
Ivy Tech