Kristen Holden-Stocklos

Senior Manager | 2023–Present
Supervisor | 2020–2023
Team Lead | 2018–2020
Pharmacist Communicator | 2016–2018

• Lead a remote multidisciplinary team of healthcare professionals supporting pharmaceutical medical information, clinical inquiries, and patient support services through centralized contact center operations.
• Launch and develop healthcare professionals to deliver compliant, evidence-based education to healthcare providers and patients in a regulated pharmaceutical environment.
• Oversee clinical inquiry management and pharmacovigilance intake, ensuring regulatory compliance and accurate escalation of adverse events and product complaints.
• Support operational workflows that intersect with patient access and reimbursement processes, including prior authorization requirements and payer coordination impacting therapy initiation.
• Built and developed a team of nurse educators focused on patient and provider education, contributing to improved customer effort scores and overall program experience.
• Partner cross-functionally with training, quality, and account leadership teams to support program launches, operational improvements, and service delivery alignment.
• Maintain strong team stability and engagement across the program with minimal voluntary attrition since assuming leadership.

• Collaborated with physicians and surgical teams to optimize medication therapy and ensure safe transitions of care for post-operative patients.
• Provided patient education on complex medication regimens and discharge therapies, reinforcing adherence and safe medication use.
• Supported pharmacy quality assurance and regulatory readiness in a hospital care environment.

• Managed daily operations of a high-volume community pharmacy while ensuring regulatory compliance and safe medication dispensing.
• Counseled patients on complex therapies and coordinated with prescribers and insurers to resolve prior authorization requirements and coverage barriers impacting medication access.
• Developed a practical understanding of payer requirements, formulary restrictions, and specialty medication access pathways through direct patient and provider interaction.