Kristen Holland

• Provides support and participation in cross-functional improvement teams. Evaluate data and indicators and identifies opportunities for improvement. Provides support for data to be collected, data preparation, analysis and assists in interpretation to aid in decision-making. Incumbent may serve as the facilitator to cross-functional teams. Supports the collection of data for benchmarks and best practices as appropriate for improvement initiatives.
• Developed written documents and reports related to programs and operations.
• Identified and analyzed project risks and developed mitigation strategies.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.

Provides clinical support and participation in cross-functional improvement teams. Evaluate data and indicators and identifies opportunities for improvement. Provides support for data to be collected, data preparation, analysis and assists in interpretation to aid in decision-making. Incumbent may serve as the facilitator to cross-functional teams. Supports the collection of data for benchmarks and best practices as appropriate for improvement initiatives.

• Developed written documents and reports related to programs and operations.
• Presented results of mathematical modeling and data analysis to management or other end users.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.

• Responsible for examining budget estimates for completeness, accuracy, and conformance with procedures and regulations as well as consolidating this data for the presentation of budgets within EPSi. Provide advice and technical assistance in the preparation for the capital and operating budgets. Also build and maintain a cost accounting system and administrative tasks as assigned and support various committees or task forces to advance the interests of Acadia Hospital and Northern Light Health. Demonstrate and promote excellent customer service, responsiveness, oral and written communication, accurate and supported analysis, and project management skills.
• Collaborated with operations team to provide excellent customer service and foster positive work environment.
• Performed administrative duties and prepared operational procedures to assist operations support manager.
• Created and maintained well-organized electronic and hard copy files to support business processes.
• Participated in operations team meetings to coordinate and assign project management tasks.

• As Business Support, I administratively support the executive team in the Cash and Transportation Services and Deposit Products Operations Management organizations for Bank of America. I manage weekly, monthly and quarterly functions to help ensure tasks such as educations and budgets are done on time by all employees, to pulling reports routinely or on an as needed basis, whichever may come first. My duties include updating executive showcase documents, SharePoint site audits (in-house web based sites), occupancy ensuring the org is not charged for unused space, and tracking and reducing physical print for the businesses.
• Allocated work among team members and provided guidance.
• Prepared contingency plans.
• Maintained high performing team and served as project's advocate.